McDonald's — Restaurant in Vacaville

I bought 1 medium french fries and 1 large sweet tea through the McDonald's App and used the Free Medium Fries with $1 purchase. I went to drive thru and gave my code. Then saw on the big screen my order and how much my charge is, it's $1.08. But when I got my receipt, it showed $4.72 charge, not $1.08. I told the guy crew about it and showed him my order details on my phone in the McDonald's App. He called his manager and the lady manager went into the window. I explained to her but all she told me is she can't do anything about it. I showed her my order details and asked her to cancel that transaction. She told me to cancel it on the App which I don't have any option to cancel it. I told her that it seems that you double charged me, I was billed $1.08 in the App and you charged me $4.72 on the receipt. She said I need to call the App Customer Service. She is not helpful at all. I went to the pick up window, then the lady crew didn't know my order and I overheard her saying "I didn't have a mobile order here" I told her, see there is something wrong with your system now. Then Christina (claims as Asst. Manager) went to the window. I showed her my order details in the App again. But she is not helpful too and kept on saying we can't do anything about it. The $1.08 and the $4.72 charges are now pending on my credit card. I will dispute the $4.72 charge once it went through. I also called the Mc Donalds customer service yesterday, she got all the info but she cannot give me any timeframe when I can get a callback. I posted this experience for others to be aware of this branch double charging and over charging customers, especially those who are making mobile order. Ask for receipts and check your receipts ALL THE TIME! If you experienced the same thing, please let me know so we can address this issue to their Corporate office. I also checked my App now under my order history. The food ordered is there but the amount is no longer showing. Which is also fishy. Something is...

Awful experience here on 7/7/19 around 7pm. I ordered a breakfast biscuit without bacon, repeated it twice to be sure no meat. Order was made as a mcgriddle; I asked to have it corrected. Not a big deal. Waited 5 more minutes for them to make it right. When I got my food, they had made it with bacon. I clarified that I had ordered it with no bacon in the first place, so asked for them to fix it. As a vegetarian, I told them they could not just take the bacon off and give it back to me; I would need a fresh one made without meat. What did they literally do right in front of me right after I said this? Take off the bacon, fold it back up, and hand it back to me! Appalled, I asked if they had not just heard what I'd said. The lady working the counter smirked, and asked what I'd like. For the third time, I repeated my order. Had to wait another 5 minutes for them to make it right, and they didn't even apologize or offer anything for my inconvenience and their rudeness toward me. Asked to speak with a supervisor, who begrudgingly offers a free cup of coffee for my time. A refund is what I deserved, but didn't get one. They looked at me like I was crazy for pointing out their mistakes. I was scared to eat my "corrected" food afterwards for fear they'd done something to it. They acted like it was my fault. Worst McDonald's experience ever; I don't eat here often but this adds to a reason not to again. I am a nice, patient customer, but their treatment of me was rude. I can't believe they just took the meat off right in front of me and handed it back. Completely unacceptable, especially for...

This McDonalds is located within an extra mile gas station. My son convinced me to get him a treat from the gas station AND McDonalds- good grief, I know that I'm weak willed! After buying his slushie from extra mile, we walked through the large open wall into the McDonalds. We initially tried ordering on our phone via app. The cashier greeted us and asked to take our order right away, but we let him know we would like to order via app. Unfortunately our app was malfunctioning, so we walked back to the front and the cashier quickly came back up to the front (he was helping his coworkers in the back) to assist us. My son has a weird order (two cheeseburgers, sans burger, mustard, ketchup, onions, mustard, and pickles) but the cashier was on top of his game and clarified "like a grilled cheese?. Bingo, this guy knows what he's talking about! The amount of times we have made our order and instead received a bun with meat and cheese makes my head spin. So I knew we were in good hands! My sons food came out quickly and was fresh and hot. He was delighted and his order was correct. We will definitely be coming back to this location, as the staff are wonderful and attentive. Thanks for brightening...