The Original Mels Diner — Restaurant in Vacaville

No stars. My husband and I called to place an order for dinner and the girl that was on the other end of the phone taking my order didn't have a clue about what came with the dinner's. I asked what kind of soup they had and apparently they didn't have soup. Every time I was trying to finish my order she kept telling over to someone asking them questions about what I was ordering. So I finally said forget it I will just come in and order my food. So I went there and ordered my husbands dinner and then I was telling her my dinner. I wanted the ground round steak and guess what they didn't have that either. So I ordered the rib eye steak and nope didn't have that one either. So I asked her well what do you have? She proceeded to tell me they didn't have ground round. Rib eye. Meatloaf. Brown gravy or soup. So I told her just make two orders of the Chicken Fried Steak I'll just have what my husband is having. I ordered one with a biscuit and the other with corn bread. I came home with our dinners and my husbands biscuit was as hard as a baseball. And my corn bread was just as hard. My husband called down there to tell them and then drove down there for the replacement of our corn bread and biscuit. When he got back home we opened up the box with our bread and basically the biscuit was only half way rock hard and the corn bread was eatable but on its way to being rock hard. Terrible quality of food and personally I will never order a dinner from Mel's again. Very dissatisfied and for the price... What a joke! Also if I could send this review with out giving any stars believe me I wouldn't of given the one...

Went to Mel’s Vacaville this evening to have what I thought would be a nice family dinner only to receive ZERO customer service or acknowledgment from any staff member (3 waitresses) for over 10+ min after the hostess sat us at our table and went back to the counter to continue talking with her friend. See attached picture for reference since I didn’t get their names since we were never actually waited on. These two employees sat at the counter and NEVER helped the one waitress that was actually working to serve the entire front half of the restaurant that was quite busy for 9pm. In fact, when myself and my family got up to leave the lady pictured in the glasses asked “where are you going, you’re leaving?” When I responded with “Yes, because nobody has acknowledged us or come to wait on us since we were seated over 10 min ago.” Her reply was “well your waitress was just busy making drinks for another table.” I said, “that would have been helpful information to know when we were seated and might have made all the difference in avoiding our terrible experience.” I do NOT recommend going to this restaurant on Sunday evenings if these two are working because as you can see by the picture below they care more about sitting down on the job watching videos on their phone rather than providing customer service to their customers. After my family left they went right back to this position and continued to let the other...

We patron many of the mels diners. In fact as a kid growing up in Salinas, I remember the drive in on south main street. For the most part, the times we have visited Mel's has been great. Especially the ones located in Verdi Nevada and in Sacramento, but we had some major problems with quality and service in Vacaville California. First we asked to be seated in a half both table, with a movable table. I'm sure the waitress observed my wife was disabled and could not walk or navigate well. The greeter sat is at a half booth table, that was far back in the back of the restaurant. In addition, the table could not be moved. Consequently we moved ourselves to the front booth tables. The greeter and the server, who seemed to be in charge were annoyed by this, and we waited 15 minutes for them to even get drinks started. When she finally took our order, it was another 30 minutes till we got our food. When the food arrived it was absolutely terrible. First I ordered broccoli instead of fries and my wife ordered the blt with avocado. I can see cutting back on portions, but there was a smear not a slice of avocado on my wife's order as for the broccoli it looked like it was just a small leaf. The server never once after delivery of the food checked on us. To say the least, we left no tip and still hungry. We did point out these issues with the manager but she...