Zaxby's Chicken Fingers & Buffalo Wings — Restaurant in Valdosta

Zaxby’s (New Location) – Impressive Upgrade! I’m not sure what happened to Zaxby’s, but whoever made the decision to remodel or build new locations—kudos! This was a great and smart move. The new building looks beautiful inside. It’s not huge, but it’s definitely functional and inviting.

The employees were well-dressed and working the drive-thru with efficiency, much like Chick-fil-A. The food was hot and fresh, though I was a little disappointed with the fries—they could have been crispier, and the portion was on the smaller side.

The bathroom was clean and well-designed—I was especially glad to see that a wheelchair can fit comfortably. Parking was no issue, and the location is fantastic! We were able to walk from VSU, which is super convenient.

The service was great, and I truly hope the employees keep up their positive attitudes—unlike some other locations where service can be hit or miss. Overall, a fantastic upgrade...

New location so everything about the building is new and up to date. The counter help is the typical crew found in a fast food restaurant now. Nobody wants to help you and they ignore you until the one person on the shift who’s allowed to run the register decides they can’t find anything else to do and they come to the front and take your order. That said, once placed my order was filled in record time for a Zaxby’s. This location clearly is focused on to go orders and only has about six tables. I prefer a different setting and will probably use one of their other locations around Valdosta...

Family just went to this location, used mobile order to order 3 milkshakes. Waited nearly 16 min in line (from the speaker box where the employee confirmed our order to the window) just to get to the window and be told it is “wash day” for the milkshake machine. So she said she would have to refund our order. Why not just tell us at the box? Why make us wait in line for this “wash day”-that I don’t believe exists anyway. Was hoping this location would be better than the others in town. Guess Zaxbys as a whole is just all around terrible when it comes to customer...