Fire Wings Vallejo — Restaurant in Vallejo

When Fire Wings first opened, they were really good. Unfortunately, they have gone down this year. My girlfriend and I would go every 2 weeks for their garlic noodles, garlic fries, and wings for our lunch break or snack. Employees there would see us walk in and would immediately know our order which shows great customer service and attention.

Cleanliness of the place used to be pristine, and now even on days that seem slow, I see employees stand there on their phones and ignore the dirty tables and trays. Shoutout to the girl with short hair and glasses that is always seen cleaning. Honey mustard is always overfilled, and when they would put it in the bags, it would open on its own. Gabriella used to give nicely done dips. Dine-in closed stating that they were short on employees but one of employees said it was because of a rat problem throughout the whole plaza. Garlic fries and fire fries used to have good presentation but now it just looks drenched in oil and sauce. Would like to thank John and Isac for making my fries fresh and nice. Front employees are nice and attentive to customers even if they are gossiping about their co-workers. Chicken is always drenched in sauce which spills even outside of the to-go box. There used to be two girls with long hair one had glasses and the other was shorter with chains and they were sweet and patient taking our 200 pack order and it was bagged nicely but now the bags seem like they forcefully stuff the boxes in there. I spoke to Rudy before in getting a refund because of my drenched fries and he was very nice and understanding and when I came back to get a fresh one Geo made sure that it was fresh and well done. The prices have gone up and their wings have gotten smaller but at least they have many options to choose from. Their salad could be a little better but you can not go wrong with the flavored wings and garlic noodles is a must have

This place was better their first year it opened and now it's a hit or miss with orders, service, and...

I was looking for a way to kill some time. I walked around the shopping center and I looked inside Fire Wings and noticed TVs, a bar and beers on tap. It looked perfect. I walked in and sat down at the bar. For 15 minutes I sat there watching employees walk right in front of me, they returned my look but said nothing. Not so much as a "hi". I continued to wait and it occurred to me that I should have gone to the counter (which was literally right next to where I was sitting), ordered there and then sat down. Even if this is the system there, you would think at least one employee would say "hi, welcome in sir, just so you know we don't offer bar service, if you would like to order something please come up POS terminals and one of us can help you". Even this would have puzzled me. I would have said the same thing except "... .... we don't offer bar service but I'm happy to take your order for you here since you're already sitting down. What can I get you?"

Instead I got nothing from any one of the 4 front of the house employees, not so much a greeting and I was the only customer in the restaurant. I left and will...

At around 4:30-5:40 a girl (my receipt says Valeria) took my order and seemed like she wanted to speed through my order getting my flavors wrong, there was 2 people in our party and she completely ignored the others claiming we said we were done ordering, when actually she just wasn’t paying attention. I tried to spell out my name to help her out but she cut me off and said “yeah, I know how to spell it” in a condescending tone. She was pretty rude, I think she noticed we picked up on her attitude and switched up, she TRIED acting kind. I actually was willing to accept she’s just having an off day but then they missed an entire meal. When they called my name I was given 1 bag assuming everything is in there right?? So I had to come all the way back from home and when I let the employees know, they just stared and dropped the order down in front of me like I’m the one who forgot? Such a shame because the food is actually good but the employees make the...