Jimmy John's — Restaurant in Vancouver

I can't comment on the food because I wasn't given that opportunity.

This is specifically for the Chkalov location. My wife is currently at work without a vehicle, and I was trying to order her JJ online, through the JJ website. After the website reloaded/timed out multiple times I called to place an order over the phone. The first person who answered was very nice, but couldn't hear well and passed the phone to another associate. When he answered I explained I wanted to place an order for delivery. He suggested I order online, and I explained it wasn't working. He then told me the delivery time was extended because they don't have sufficient driving staff, and we should pick up instead. I understood and explained pick up wasn't an option and said we would wait the extra time. He then began to ask for my information before telling me because I don't have an account made, that this process would take even longer, and was I sure I wanted to continue. I said yes, my wife needs food, even if the wait was 45minutes. He then suggested, once again I try online, and if the website wasn't working maybe I should try using door dash or uber eats.

At this point we could have already finished the simple turkey tom and coke order. I have never had to fight for my ability to order from an establishment. This place needs a refresher in work effort, and not passing the non-ideal situations off on another third party app that charges more for the...

Really awful.

Tried this place three days Ina row, the first sandwich on day one was okay, but I was really hungry. The second day I came back and bought the buy one get one 50% off deal and the bread was hard and they skimped on ingredients, was mostly bread no fillings.

The third day I received a free 8 inch from signing up with rewards. Big mistake.

The bread was rock hard, there is no way that bread was baked within the last 48 hours, seriously think they baked a huge batch on the first day I went there and continued selling it for the next two days.

I even went into the shop and told them the bread was rock hard, his response was it sat in the oven too long, which I don't believe, it literally tasted like 3 day old bread.

Since he didn't have fresh bread, or just wouldn't remake my sandwich i tried to eat it, tasted horrible.

You can see in the picture how it broke off, it was rock hard through the whole thing.

Now I see why this place has a 3 star rating.

They charge a premium for these sandwiches too, they cost around 9$ for a smallish sandwich and it's...

At this point I’m irritated. I ordered 3 sandwiches about a week ago. 2 of the sandwiches were made incorrectly. 1 turkey tom, 1 hunters club, and 1 Italian. Instead of a hunters club, I received a second turkey Tom. The Italian was missing hot peppers as requested. I was on my way to work when I picked them up, didn’t have time to check them in the store. Then by the time I realized they were wrong, I couldn’t go back or I’d be late for work. I called the store. They told me to call back in an hour and talk to their assistant manager Dylan. I called back, spoke to Dylan. He was super nice over the phone, and told me he was attaching in store credit to my phone number so the next time I order, I can get some free subs. I called today and they have no record of my in store credit attached to my number. I asked to speak to Dylan, apparently he’s gonna be there on the weekend mornings, but when I first spoke to him it was during the week. I want my money back from the incorrect order, I paid 40 dollars for food I didn’t order. I was cool with in store credit, but now...