Baan Bangkok Cuisine — Restaurant in Ventura

After going in to check out there menu menu venue to see if we would like lunch or perhaps dinner here, I asked to use the bathroom whilst my wife checked out the menu. After I came back and asked her what she thought of it and if anything on the menu looks good, she told me she'd like to eat here later for dinner, that was until a woman working there started verily abusing us and twlling us she spends 1000 9n water and her bathroom is only for customers and we're liars, I calmly told her we have friends joining us kater for dinner here and we wanted to perhaps have lunch here also, after her trying to barracde the door so we couldn't leave still verbally abusing us! I told her her we definitely won't be coming for this service and after living many years in Thailand would never expect to be spoken to or treated like this in a Thai restaurant. I wouldn't even give this place a chance after being completely verbally abused by the woman who works there. It was her staff member that said I could use the bathroom while we made a decision,so I am completely appalled and shocked that this is the way they treat customers. They made my wife feel extremely uncomfortable whilst she was deciding on what she would order later that evening that there is no way we are bringing 6 more people with us here tonight. SHAME ON THIS BUSINESS. They have the worst etiquette and if they don't want people using the bathroom then they shouldn't have told me I could use it. Felt very setup and like this woman just wanted to scream at someone. After working in the hospitality Industry for many years I can surely say this was the most unnecessary and rude treatment I've ever...

First time ordering from this local Thai place and experienced the worst customer service. I placed an order online with a pickup time an hour from my order placement. I showed up at the restaurant to pick up my order at the scheduled time and was told it would be "a minute." Almost 20 minutes later, they send me off with my order. Except that it wasn't my order. One of the staff, a young guy, came after me to exclaim they had given me someone else's order. When I expressed my frustration at this clear lack of service, he said "well if you don't like it, you can order from somewhere else." He then mentioned something about prep time. How do you need an hour+ of prep time? This wasn't a walk up order. If your restaurant gets busy and you can't meet the deadlines then alert your client. I would have gladly waited at home vs waiting there. What's the point of having an app to order online if this is how they're going to use it?

I had to wait another 5-7 minutes before they finally brought me the correct order and all he said was "have a good night." I even tip on takeout orders these days bc of Covid, and this was the worst. Larb was pretty bland. It tasted like stir fry with very little flavor -- if you've ever had good larb, you know it's super flavorful. Soup was ok. Would have been better off just making it at home. The lack of decent Thai food in Ventura is...

I don't leave review. It's just not me. But after having dinner at Rice I had to leave a glowing review. It was three of us and we ordered 2 appetizers: Roti and the Fresh roll and 2 dishes: Green Curry and drunken noodles both with seafood. Mama came to our table several times through the meal with this bright smile. It's true that Thai people are some of the most smiley and friendly people in the world. I told her that her food was some of the best Thai I have had in my life and I've been to Thailand! It's true too. The proteins were well cooked, the sauce was delicious, the noodles and rice were cooked perfectly. The roti (originally an Indian food but adopted by Thai) stole the show. It's like a puff pastry with a curry sauce on the side. We ended up getting a second order. Between the service, decor, and food we had a great dinner. When I visit Ventura I will make an effort to...