The Lunch Box — Restaurant in Ventura

I wanted to come back and say THANK YOU to the owner of the Lunchbox. Thank you for your kindness and for implementing the suggested changes. I truly appreciate you putting customers first. Please go and support this local business.

My sister and I were really looking forward to trying the lunchbox for the first time. I Googled the restaurant for directions, hours of operation, and to verify if they were able to accommodate individuals with disabilities. Upon arrival, the open signage was illuminated, stating the restaurant was OPEN. There were steps into the main entrance, but there was a notice on the window for people with disabilities to enter in the rear. I went back to my car to assist my sister in entering through the rear entrance. I noticed customers sitting and eating in the dining area, and one of the staff members sitting in the rear area by the door looking at us as we came in. It took a bit of work to get my sister to a table, and as I pulled out a chair for her to sit down , a staff member stated they were closed until 4pm pm. It would have been helpful to post notifications on the front and rear doors with the hours of operation, and on goggle, yelp, etc. In addition, why would your staff member watch as we struggled to get into the restaurant and not advise us that you were closed? Why not turn off the sign that stated the restaurant was open? Locking the rear doors would have also let one know your restaurant was closed. In the future, please take into consideration it takes effort on people with disabilities to visit your business. The apology would have felt genuine if a little more...

I used to love coming here but recently it’s like the employees stopped caring. I came for lunch recently to give it another shot but no dice.

This is how it went: I when we were seated. Only one server was helping there were more people but nobody else was helping, another 2-3 employees were there but just talking at the bar, took over 7 mins just to get our orders. She was such a sweet elderly asian lady, we were being so patient and understanding for her. We ordered drinks but the glasses were really dirty when served, mine had a bug in them, my wife’s was just dirty in general. Confronted the server about it and got given replacements but that already set in my mind that it’s not very clean back there. Lastly, the food, I had ordered Pad Thai noodles with tofu, got given glass noodles instead at this point I just went with it, the flavor was lacking as well, tasted bland. My wife had the coconut soup which was okay. We had to add a lot of jalapeños just to give it flavor.

Overall, this would be my last time dining there. Such a shame, it used to be my...

I tried this spot last night, and honestly, it blew me away. The chicken was absolutely incredible — perfectly crispy on the outside and tender, juicy on the inside. It had just the right amount of spice, giving that satisfying kick without being overwhelming. I went for the hot chicken sandwich with fries, and both were spot on. The sandwich was packed with flavor, and the fries were golden, crunchy, and clearly made fresh — not the soggy kind you get at some places.

The guy at the window was super chill and friendly, double-checking my order to make sure everything was right. I didn’t even have to wait long; service was fast but still felt personal. You can really tell they care about quality and take pride in what they serve. Nothing felt rushed or thrown together — everything tasted thoughtfully made.

The overall experience was so good that I’m already planning to go back this weekend. If you’re into hot chicken, this place deserves a top spot on your list. It’s easily one of the best I’ve had in a long time — flavorful, satisfying, and made...