Taqueria El Tapatio #5 — Restaurant in Ventura

I went there while I was having my car serviced and I'm glad I did. It has a cozy comfortable vibe that makes a person feel welcomed. The lady who took my order waited patiently for me to order and was not pushy at all. She reminded me of my abuela when I was growing up. I ordered a California burrito and I enjoyed the promptness preparation and the way the lady quietly brought my order to me instead of just calling my number. The burrito was very, very delicious. I loved the way the ingredients were well distributed throughout the whole burrito from start to finish. Initially, I ordered to go but I loved the atmosphere so much that I ate the burrito there looking out the window watching the world go by. It was such a relaxing feeling that I promised myself the next time I'm in Ventura, I'll bypass the other fast food places in that area in favor of this...

I'm requesting the owner please reach out to me to report a major issue with customer service by an employee. The employee admitted to the restaurant's fault in a 3 taco order but was requesting full charge for the replacement tacos. After some discussion to try to resolve the matter, she started yelling at my girlfriend. Thank goodness the cooks finally told the employee to give us the tacos. We're loyal customers and have never had such issues with corrections in the past. My girlfriend requested the name of the owner, the employees names involved so we could discuss the matter further. But, this employee refused to release the information. We only want to continue coming back and see great customer service. I'm sorry to the owners but this was the only other means...

Bertha is extremely rude. I love coming to eat here but not when I am spending over $70 to be disrespected. When Bertha took my order she had recited what I had ordered. I get home to find some of my food missing I call to inform them my food is missing and on the way back and she copped an attitude and said I didn’t order the item that was missing. She proceeds to say “I remember I didn’t give you a receipt” Seems a little fishy to me. Partly my fault for not double checking. Customer service is horrible. I don’t see myself coming back. Looks like I will need to drive a little further to LALOS and at least they take debt and the girls that work at LALOS on Thompson blvd are...