Wendy's — Restaurant in Vernon Hills

My family went through the drive through to order a taco salad with no diced tomatoes. We have ordered this many times in the past. I use to work at a wendys and know that the salads are pre-made. However, they have all the containers, lettuce, and Cheese ready to go incase they run out of salads. The worker told us "they did not have enough people to make the salad." While driving away I called the manger who said "the worker told us we would have to come inside and wait for the salad to be made". When informing the manger that this not what was said to my family, she insinuated that we are lying (the whole interaction with the worker was recorded on dash cam video). It took me several tries to get the distract mangers phone number from the manger. When I finally received it, the district manger was amazing! He completely agreed that the salad should have been made, and that we shouldn't have been told we would need to leave our car (even though the worker never told us that, it was still nice to know that even what the manger had said was wrong). He insured that next time we go, we can get the salad, and if we are told the same thing again to give him a call. Also there was no cars behind us and the lot was not busy. I hope the management at the wendys store understands people can go eat elsewhere. We left and went to panda express that's in the same lot. Thank you to the district manger for helping and...

Wendy’s provides quality fast food burgers. The taste is going to be better than McDonald’s and Burger King, no doubt about that. I had the Pretzel Baconator, which is a bacon double cheeseburger with a pretzel bun. It was very good and the pretzel bun definitely was a plus. I would say that the double patties were a bit much and a single is probably a better balance of flavors. Additionally, I got the Loaded Nacho Cheeseburger, which was a crazy burger. Double patties, some roasted corn, an assortment of other nacho toppings, and cheese on the bun. In my opinion, the flavors did not all pop and some of the toppings just felt like a waste of space. This could again be because of the double patties instead of single, but I recommend just going with a regular Baconator and you will always be satisfied. If you go in the morning, get the Breakfast Baconator. Wendy’s breakfast is the best fast food breakfast I’ve ever had and the Breakfast Baconator is the best fast food breakfast item of them all. Overall, Wendy’s is consistent quality and better than most fast food...

This was one of the most disappointing experiences we've ever had at this restaurant. We placed a Mobile order and got into the restaurant shortly after. Once we sat down, we realized one of our sandwiches was made wrong. The fries were also ice cold. When I brought up my sandwich to let them know that one was made wrong, one of the workers basically just ripped the receipt out of my hand in frustration. When my husband went up to let them know he was highly allergic to onions, and he hoped that they just didn't take the onions off his sandwich, the Mgr argued with him. So unprofessional on the mgr's part. He was very, very rude, and walked away from my husband, saying he wasn't going to argue with him. What happened to a mgr's goal of satisfying the customer? This particular mgr definitely needs to go through a retraining on what good customer service...