Papa Johns Pizza — Restaurant in Vero Beach

Ordered a large pizza and wings on Mr. Luther king day... An hour and a half after I placed my order I called to see if something was wrong because my delivery location was just around the corner from the stores location. The employee assured me that my order "according to the system" had left ten minutes ago and would be to me within fifteen minutes. Another forty minutes go by and I call again and speak with a different employee that told me that they were short of drivers, he told me that my food was remade so I could have it hot.

Finally after roughly three hours of waiting my food arrives, no discounts or anything which I didnt mind because I was starving, and go to dig in to find my pizza was NOT remade at all, it was cold and probably sat there for the entire time I was waiting. My boyfriend ending up getting sick, maybe from the food, maybe not.

I sent an email and got a phone call from a regional manager a couple days later apologizing for my experience, and sounded extremely sincere. He told me that the next time I was hungry I could call my local Papa Johns and use my number which was accredited so I could a free meal and basically get back into good graces. Only when I called to see what credit I had, my local papa johns informed me that the credit was only for breadsticks. BREADSTICKS. I didn't even orginally order breadsticks, normally a company would refund the order you purchased, and as I had a large group I had a good enough mouths to feed during the original purchase.

TLDR; never ordering Papa Johns EVER again, can't recommend to anyone ever, and I will stick...

I will never order here again, John was so rude. I simply asked him to make an order he said that the delivery time was an hour and a 1/2 to 2 hours wait I simply asked him after he told me that if the food would be hot upon delivery because I did not have a problem waiting he told me that he could not only guarantee that the food will be cold but he can also guarantee that I will not be satisfied. I then made the comment about picking up the food he told me that he would prefer me not to order because they are busy and hes trying to catch up I then asked to speak to the manager I explained the whole situation to the manager in detail and the manager was no help whatsoever and told me that he would simply talk to John when he had a chance. I then told the manager that unfortunately due to the way that this person was rude I would reach out to corporate and make a formal complaints he said corporate is not going to do anything all they're going to do is send it back to me to handle it and what do you want me to do we are busy. I honestly feel that this is a very unprofessional way to deal with customers as well as somebody that was literally trying to come to a resolution. To simply order pizza for my children. I would definitely not recommend this place and anybody in the area I suggest you order from marco's pizza instead the pizza actually is better and the customer service is a 1000 times friendlier. Hopefully this...

Staff at this particular Papa John's Pizza in Vero Beach are friendly enough and the pizza is always ready upon arrival after my 15 minute drive. But that's the extent of a positive review.

Cramped parking in a busy shopping center - be careful how you park. There are a number of other restaurants, stores, and kids play centers within a few hundred yards of Papa John's. Not only must you pay attention to other cars, you must be vigilant that some kid doesn't run in front of your vehicle as you navigate the shopping center.

Delivery here is tough. Busy store means over an hour for delivery. My kids like Papa John's and I pick it up on occasion, but it's not my pizza of choice.

Tasteless pizza and lax on the ingredients. I might be able to have 50 separate toppings on my pizza, but to what quantity? The pizza you see on TV is not the pizza they serve at Papa John's.

Breadsticks are typically undercooked and never seem to "taste right."

Bill Lewis Vero...