McDonald's — Restaurant in Victoria

I used the mobile app to select and purchase my order. Selected drive thru as the method of pickup. I get to the drive thru give then my reference number and all is good so far. Pull up to window and they tell me I owe for my food yet. I said no, it's already charged my account; the money was taken out of my account already. She said it has declined. Well there isn't a way that happened because I can show you where I paid it on my statement and in the app itself. Reluctantly I hand her my debit card solely because I didn't want to hold traffic up. Next thing j get is another message saying that my card was charged again but for a different amount. Finally I ask for a manager to try and explain and she was just plain rude. She tried telling me that it's not paid and I show here that there is two different charged amounts on my card from them literally both just minutes before now. Long story short, the manager said here ill give you the food and I gave you the money back now take your food and leave. Well she refunded the wrong amount charged the higher amount of the two to my card. And still wants to insinuate that I was trying to steal food or get food for free. It was a bad experience especially since the manager was no help to not only the customer but to her employee and showed poor management and customer relation skills. I worked my way up to a general manager of restaurants in Houston and did that for 8 years. I understand some people have a bad day but you've got to try a little harder than that. The second star is solely for the employee that was working drive thru. She tried very hard to right the problem just to have more problems arise and left unresolved due to management...

I have been skeptical to come into McDonald’s because of TikTok and just knowing that most of the people they hire are just people who need to collect a paycheck and doesn’t really take pride in the service they provide. My husband and I have decided to come in with great hesitation but we are waiting for our truck to get new tires a couple doors down. Right when we walk in it’s very clean. We were taken care of right away and while we sat and ate we continue to hear a gentleman from behind the counter calling out orders and reminding others to make sure no orders are falling back or any food was running low. The cashier was not at post (probably cleaning) so without hesitation he is handing food out to a customer while asking how they were doing and to enjoy their meal. After taking care of that customer, he calls out to us to ask if everything was good with us as well. What made me grab my phone to give a review was when I heard him telling the staff to wash their hands as if it were on a rotation timing of some sort. I couldn’t believe it. This guy has got to be the manager or something and if not, he needs to be. I would put this guy in a supervisory training position and have him hit every McDonald’s making sure they are all ran like this one!! Very pleasant experience and not feeling scared at all of what just went into my belly. I wished I would have gotten his name but if anyone from there sees this review he was the tall...

Out of all 4 McDonald's in Victoria Tx I love coming to this location. For some reason this McDonald's has a little more than the others. For example, when McDonald's is promoting the steak egg and cheese on a bagel, this location is the only one that has it. But most of all I love there speed customer service the way they greet the customer and how the food always comes out hot and hands down, who ever does the training at this location, hats off to you my friend, although when I was there Wednesday November the 24th around 1030-11pm I felt like I had to test the young lady working the drive thru, I asked her, what is the difference between a double cheeseburger and a McDouble the young lady replied and I quote (the difference between the two is a patty and a slice of cheese) I said what and she repeated herself. When I pulled around to the first window as I was paying her I said to her the difference between a double cheeseburger and a McDouble is not a patty and a slice of cheese, it's just a slice of cheese and she said really you knew this already and I answered her yes because I used to be a manager for McDonald's back home in New Jersey. To me she was new on the job but you got to know what goes on your burgers and what burger is what. BUT HANDS DOWN THIS MCDONALD'S RIGHT HERE IS THE BEST MCDONALD'S IN...