Starbucks — Restaurant in Victorville

I normally always come to this location because I never have less than amazing service. Well today, I come through with my boyfriend and the guy taking orders says hello and tells us to order when we are ready. We procced to order and we here no response. We sit there for 3 minutes trying to get this young mans attention. He comes back on the speaker and ask if we have been helped and we say no. When we pull away he says your total is 16 and some change, however when we get to the window he says it’s 20.55. How did it jump 4 dollars and he not explain it to us? We had ordered two sandwiches, a fruit bowl, and two drinks. One of the drinks he rang us up for was a citrus tea lemonade, we asked for a white tea lemonade. I don’t understand how they got that mixed up? Anyways. He then goes to hand my boyfriend his card back and it falls, now I know sometimes we dropped things, but it looked like the guy just tossed it to him. I myself work in customer service and the way he went about things was not proper. He didn’t even have the courtesy to apologize for the miscommunication and at my place of employment, whether the customer is being rude or not, you are to apologize to keep...

I stopped here because this location has a drive thru. The store was a lite up, the huge logo sign on the street was shining bright, there was a long line of cars in the drive thru, a Starbucks delivery truck was delivering boxes into the store so I saw people inside.

After making my way through the drive thru and getting to the menu board nobody welcomed me and asked for my order. After a minute or two I proceeded to the window only to find that the store was closed!

Wasted 22 minutes at this location and because of the time of night the other locations near me were also closing.

Thanks a lot Starbucks. Get a Closed sign people can see and display Closed Please Try Again Tomorrow on the drive thru menu board.

As for me, I stopped at Walmart and bought a Pour Over coffee maker and some ground coffee so I don't have to stop at Starbucks. I'll make my own delicious coffee (I'm visiting my sister and she doesn't drink coffee or have a...

The times i have been there i have gone thru the drive thru. Coffee is great. The only reason why i give this store a 1 star is because of the lack of respect towards customers by staff members. These last few times i had one employee make a sarcastic and rude comment towards the dollar bills i paid with in front of me as if i couldn't hear them talk. Today 3/19/19 i had another employee whom when i arrived to the pay window she just stood there looking at me ,didn't say hello your total is 4.87 until like seconds later, she had said she would give me the total at the window, and continued talking with her colleague. The manager at this site really should consider training his / her employees on what it is to work in an environment where customer service...