Chipotle Mexican Grill — Restaurant in Village of Somers

This review isn’t pertaining to all of the employees but 1 in particular… I don’t know her name but I ordered two meals and when I went to the window to pick them up I asked for a side of honey chipotle vinaigrette. She was in quite the mood and said it would be $1.50 and that she couldn’t do the transaction at the pick up window so I had to come inside. I really wanted the sauce so I was like- sure! Parked, went inside and I was the only one there so it was really quick. Went back a couple days later for the same order and had the same thing happen again, then again and again and again. Fast forward to a few weeks later (I’m in the process of moving so I’ve been coming almost 2-3 times a week) and a different employee is there and I go through the same order process. Go to pick up and out of habit say that I also wanted some vinaigrette so I was going to park and come inside. He looks at me like I’m crazy, laughs a bit and says- “it’s cool, I can just hand it to you through the window”. Now I’m the one looking at HIM like he’s crazy, but I thank him and start handing him the money. He says it’s free and tells me to have a good day. At this point, I of course think he’s hitting on me by giving me free sauce and special treatment, lol. Come back again and again and again.. all different employees, all vinaigrette free. Finally, I ask another female employee how much the vinaigrette is and she says that it’s free. I ask if this just started and if it was extra before. She says that as long as I’m ordering food it’s free. So, I think back to my “purchases” and realize I never got a receipt for the vinaigrettes- never asked for one and was never offered one. I personally believe that she was just messing with me & putting my money in the tip jar to pocket at the end of the shift. I feel super taken advantage of. As of right now not only will I not be going there anymore, I’m also telling friends and family that that location is horrible. I’d rather drive to pleasant prairie to the chipotle there then go to the one on...

I recently visited the newly opened Chipotle store situated at 142 and 31 in Kenosha, WI, and I must express my deep disappointment and dissatisfaction with the overall encounter. As a loyal patron and a staunch supporter of Chipotle, it is disheartening for me to recount the numerous issues I encountered during my visit. I believe it is crucial to highlight these concerns in the hope that they will be addressed promptly, thereby restoring the reputation of this esteemed establishment.

Upon stepping into the premises just an hour after its opening, I was immediately taken aback by the dismal state of cleanliness. It was distressing to witness food remnants scattered across the guest tables, littering the floor, and, to my utmost dismay, finding the prep counter covered in discarded food. This blatant disregard for cleanliness not only affected the aesthetics of the restaurant but also raised alarming questions regarding the adherence to food safety and sanitation standards.

Furthermore, the level of professionalism and attention to detail exhibited by the staff was significantly lacking. It was evident that they possessed an inadequate understanding of portion sizes, leading to an exorbitantly priced rice burrito that was woefully disproportionate. This stark deviation from the quality I have come to expect from Chipotle was further compounded by witnessing the careless dragging of ingredients across the prep counter, compromising the integrity and flavor of the food being prepared.

As an ardent supporter of the Chipotle brand, I hold it in high regard for its commitment to delivering exceptional culinary experiences. Regrettably, my visit to the Kenosha store failed to meet these expectations on multiple levels. These issues not only cast a negative light on this particular establishment but also cast doubt on the overall integrity of the...

I’ve been twice. First time they gave me the completely wrong order. It was a mobile order & they seal it up when you get the bag. So I didn’t realize until I was too far away to go back

Second time, I showed up 5 minutes early for when the app said it would be ready. Guy said “I’m making yours now” (1 burrito). 15 minutes later, I had to leave with no food. Also, as per usual for all Chipoltes, it’s ridiculously cramped.

This may be my last time giving them any money.

**Edit-

I decided to give this place another try after a few months. Perhaps they had improved.

Nope. They didn’t have ingredients that I wanted (fajita veggies), so I decided that I no longer wanted to order. To which the woman in charge stopped me from leaving, to tell me I was being rude & needed to leave. I should’ve just continued leaving; but I tried to respond that , “holding a restaurant to the standard of serving the food that it’s supposed to”, she raised her voice over me & repeated herself multiple times. Adding that they were busy (which is never a good excuse to go off on a customer).

At which point, I asked for her name, and she refused to give it. The other employees refused to give it to me too.

This is the second time that the employees of this place refused to give names, to hold them to account. On top of the fact that, the previous time, I tried to contact the manager, but that information only forwarded me to corporate. To which corporate ran around in circles, refusing to put me in contact with the manager, or anyone who could actually hold anyone in the actual store to account.

There is literally no way to hold the employees accountable for treating customers like crap. It doesn’t...