KFC — Restaurant in Violet Township

Some fast food places stand out for value, some for quality of the food, and some for customer service. This Pickerington KFC location stands out for all three, but ESPECIALLY the last...because this location has Rich.

Rich is a friendly, fatherly, cheerful, and wonderfully accommodating guy at the drive-thru, and let me tell you, his banter, warmth, and sincerity blew my socks off.

Substitutions? "Of course you can."

List off the low-cal drinks on offer? "Absolutely."

Extra condiments? "Is this enough? Now what else can I get you?"

And after a mere 3 minutes at the window: "They're trying to put your order together now, thanks for being so patient."

How did KFC luck into hiring this gentleman?? He knows exactly how to treat his customers. His voice belongs on radio, his demeanor in a mission kitchen. He makes you feel like you've known him half your life and he's personally feeding you a four-course dinner at his home.

Nobody should EVER be treating workers in a drive-thru poorly. And if all customer service reps were like Rich, nobody would ever dare.

Thanks for the excellent Nashville hot chicken, Rich, but especially for...

YOU May NOT want to Purchase food at this location. We ordered 3 chicken breasts and a family size order of potato wedges and when we got home to eat the food, they had given us three thighs instead of three breasts. We paid for breasts, but did NOT get breasts. This is the second time this has happened with this restaurant as the staff do not know the parts of a chicken and seem to be poorly trained and ill-informed of their own product. We went in to get reimbursed for the mistake but was told they could not as the manager was not in. While we were standing in line to speak to the manager about this problem, the person in front of us was dealing with the staff making a mistake on the customer's bill regarding hot wings. THIS PLACE NEEDS AN OVERHAUL and people who do NOT know the product should be let go!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Also, the floor looks and feels like it has not been washed in years as there were black smudges and stickiness all over the floor which stuck to our shoes which had to be cleaned when...

I spent 28 bucks. Added 2 extra mashed potatoes and 4 cookies. The meals I ordered came with side of mashed. Cool whatever . I paid got my order and checked it once I pulled away from window because there was a car behind me. Nope missing 2 mashed and 4 cookies. Drove back around and the cook or bag lady came to window and said she put them in there I showed that I was missing the cookies but she was right there was 2 mashed under everything. OK cool get home and what do you know miss know it all was wrong. There was no mashed with mine nor my finances meals that we paid for . Amd there Pepsi tasted like watered down sugar disgusting. Thanks kfc for your excellent service and consideration for your paying customers get better employees who actually care about what they are doing. If you don't want to serve the public then don't work at fast good otherwise care about...