Taco Bell — Restaurant in Violet Township

I’ve come to accept that ordering fast food is like playing the lottery: you never know what you’re going to get, but it’s rarely what you asked for. Today, Taco Bell hit a new low in the great saga of “How Hard Can It Be?”

Let’s start with my order. I requested no tomatoes on both meals. Taco Bell apparently translated this to “extra tomatoes for everyone!” Was there a tomato surplus in the back? Did you guys think I was asking for a salad?

Next, I ordered sour cream on my taco. A simple request. But instead of just adding sour cream, someone in the kitchen decided to remove it from my nachos instead. I didn’t realize it was a zero-sum sour cream economy. Is there a limit to the dairy budget I should know about?

And finally, dessert. Ah, the sweet finale. I ordered a 12-pack of Cinnabon Delights. You know, the 12-pack. As in, 12 small fried balls of sugary joy. Instead, I was blessed with three packs of two, totaling six. Do you guys think six is the new 12? Is this Taco Bell math? I’m genuinely curious if the person packing my order failed arithmetic or just had it out for me specifically.

The cherry on top? The whole experience cost me the equivalent of a small car payment. For that price, I’d expect at least a semblance of competence. But no, you’ve managed to redefine the phrase “you had one job” in the most spectacular way possible.

So, thanks for the laughs, I guess. But next time, I’ll save my money and eat a sandwich at home—it’ll probably come with fewer tomatoes.

1 star because the Baja Blast was...

I love Taco Bell but for as much foot traffic this place gets, you'd think service would be faster, especially if you are picking up an online order. I waited my entire lunch break to pickup my family's order through the drive thru. When I got to the window, I waited another five minutes for them to pull the order that they hadn't prepared yet. I love that you can customize so much now. I loved the beef and potato burrito they used to have. I can still order it thanks to online customization but when you ask the drive thru attendants for a cheesy beef and potato burrito or a chillito, they don't know what you're talking about. I get that a lot of kids work there and that you definitely don't want a long term career at Taco Bell, but come on! Even if you don't know what a chillito is, at least provide other options.

Also, it seems that you can only turn into this Taco Bell when you're on the same side of the street. It is extremely hard to get to from the other side. If you turn too early, you end up at the Shell station and if you turn too late, you end up in a complex tight maze of small business buildings that link to Cane's but for some reason the construction workers decided not to give road access to Taco Bell, so you probably have to make an illegal turn into the correct parking lot for Taco Bell and fight ongoing traffic and the grumpy people behind you because you are turning when you shouldn't. It's an extremely nerve...

This locations has gotten worse over the last couple of years. Had a decent size order (12 items) today and they messed up so badly. The computer screen was frozen and the young lady who took my order kept repeating what I said but still got it wrong. 2 items had beef and they forgot 2 other items. Had no forks/sporks or any sauces after repeatedly reminding them of those. The main reason people order something veggie or w/ beans is usually due to religious beliefs. I walked inside to fix my order. The young man who was in charge of my mexican pizza with beans was blaming others but finally made them. I opened the top one to make sure and it was beans and didn't bother opening the other. When I got home, the second box had a dollop of beef in the corner - almost as if it was done on purpose. Their soda machine was leaking or something and that area smelled like something died. The lady cleaning up was complaining non stop. She brought out some air freshner spray and started spraying it all over...with customers standing there. She continued to spray it behind the counter on her colleague(s) as a joke...where food is being made. I gave it 2 stars for the 2 employees who actually did say sorry and tried to fix it. Hope they can train the others on...