Papa Johns Pizza — Restaurant in Virginia Beach

Horrible customer service! They forgot to bring my two garlic sauces…I PAID FOR…told me there is nothing they can do and rudely hangs up on me..when I called back they rudely put me on hold knowing eventually I’ll give up! Horrible management! This isn’t the first time they forgot my sauces! Weather pick up or delivery they never get it right! Rude lady on the phone tells me I should call the store after putting in my order ONLINE…wtf?! On the top of the pizza box says clearly 2 EXTRA GARLIC SAUCES! I shouldn’t have to remind them to do their job accurately! Very rude and horrible management! Love their pizza but there horrible customer service makes me not want to order from them! This could have been handled so easy in many ways…they really need to train their management to handle simple situations! I can only imagine how much money they start to bank everytime they forget to bring their customers their sauces…most people just say oh it’s .50-$1 but this is on going for 4 years! Say 10 customers 2 sauces per customer that at least $10 a day! I’m sure I’m no the only one they forget EVERYTIME! I don’t recommend this place due to the childish...

I called them around 9:30, the girl answering the phone attempted to tell me they wouldn’t deliver to my hotel- when they were on a delivery list given by the front desk. Not to mention, the exact same place delivered the night before. As she continued to argue after I pointed these out to her, she puts down the phone to ask another employee who tells her yes. Then, not knowing I could hear somehow, says she needs me to spell the address “Pavilion” 5 times. I asked for a pepperoni and a cheese and a 2 liter. After an hour wait I was told would be 30 minutes. The delivery guy hands us two cheese pizzas and no 2-liter. When the order is on the box and receipt of what I said and what they bring is incorrect, I call to let them know I hadn’t received the right order. They then try to prove me wrong while I’m reading them the receipt and order confirmation. I now have an hour and counting wait once more for an order my child could have gotten correct the first time, as well as had better manners and attitude than both the girl and manager. I never knew how hard and tasking it was to just be respectful or actually make such a simple order. Guess it...

So, I was coming off of a 14 hour shift, checked the website and called to make sure the store was open before driving 20 minutes out of my commute way to get a meal. They tell me “we stop taking orders at 10pm” I say “that’s not what the website says” and they proceed to tell me I can call or place the order online. I call twice to have my call deferred to a central hub. I call a third time and get ‘transferred to the store’ where I watch them ignore the call. There was no sympathy shown, no apologies, just a woman trying to LITERALLY close the door on my hand and push me away “because of security reasons.” I’m not saying I don’t understand safety, but I’m also saying I was nothing but polite and asking for anything I could do to get food after my long day. Papa John’s used to be my number one pizza place and I can safely say the treatment I received here was so abhorrent I’ll never visit another Papa John’s in all of Virginia Beach or any of the...