I am utterly disappointed in the service I have received at this location here recently. I have been going to this location for as long as I can remember- I’m definitely a regular. Sadly, since the addition of one of the staff members whose name I believe to be Bethany, the customer service has been extremely poor. My coffee is always perfectly made except on the days she is working. I cannot believe this to be a coincidence. When I ask for my beverage to be fixed on those days, it seems as though the other staff members are intimidated by Bethany and refuse to correct it. Even the store manager allowed this worker to yell and curse about customers in front of the store while other customers were entering. The days when “the customer is always right” are long gone, because this store allows the employees to quarrel with customers and flaunt...
Read moreSo, this was the second time that I can remember for sure that I had received horrible service. The people there are either just pissed that they have to work, or too trendy for anyone that doesn't wear skinny jeans. A few weeks back I specifically asked for an esspresso shot with one ice cube. I said it like 4 times, ONE ice cube please. I just want it to be drinkable. I got my drink and it had like 5 ice cubes in it. It was iced coffee. Today, I walk in and it takes the super trendy guy thats playing with his hair and talking to his friends like 3 minutes to even acknowledge that I am there, then I ask for an esspresso shot and a passion tea with NO sweetener. Guess what my passion tea had in it? This place sucks and I will never be back. Don't even bother going in unless you are an avid PBR drinker that wears skinny jeans and listens to...
Read moreGot my free Starbucks drink for my Birthday yesterday and it was just gross. What I wanted was sold out (I do wonder what component seeing as it's 4 ingredients and 1 could be interchanged but I digress) anyway I got the Brown sugar oatmilk espresso or whatever and it definitely wasn't made right at all...it's really a hit or miss when it comes to these drinks and who makes them and if they have a passion and pride for making banging drinks. Had it perfect maybe once, this one was a complete joke, free or not. I know there wasn't heavy cream in the drink but it tasted like just oatmilk and heavy cream. No brown sugar or cinnamon taste. Just my opinion, not hating but if I knew how to make it I could most certainly do it better at home. Already mastered the...
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