BurgerFi — Restaurant in Virginia

The food was good but the service was okay. We had two free items on the app we tried to redeem and it wasn't working. So after 25 minute sof standing and waiting, they had a manager come over to use and say we can't order the free items in person and if we still wanted them, to order on the app. They were polite about it the entire time, but my issue is that we stood there waiting for 25 minutes just to place the order. Then, we placed the order for our burgers and a free fry at the register and notified them that we were redeeming a free shake on the mobile app. After getting our shake and burgers, we realized that they didn't ring us up for the fries. So we had to place a mobile order for the fries. Overall. We spent around 45 minutes to an hour in the restaurant and half of that was standing at the register just trying to place the order. The food was good but I wish the owner would have stepped in and helped with the issues we...

I ordered chili and cheese fries for lunch today at the Rosslyn location. Overall service was as expected for noon on a Wednesday. My first mistake was getting fries to go with toppings. Instead of putting the toppings on the fries, they were in very small containers. Once I got back to my office (across the street), I noticed almost all of my fries looked burnt. I began to eat and almost all of the fries were super hard even after I added the little bit of cheese and chili provided. I wouldn't order this particular dish again but may try a burger in the distant future. I don't think my meal was...

This restaurant provided me with a delightful, enlightening experience in which I had great joy. The food was amazing, some of the best I have had in D.C. I loved the burger and it was a must try. Also, the customer service was undoubtably amazing. Everyone there was kind and had an overall positive attitude. I never felt uncomfortable or mentally diminished throughout the experience. I would change nothing about the experience and the multitude of examples of joy provided from it. Go to BugerFi please, it is a perfect restaurant which deserves the upmost support on its journey to...