Dairy Queen Grill & Chill — Restaurant in Virginia

Terrible service. I came here today and ordered an Orange Julius and they took my money but never made my drink. I was left standing waiting at the registers and both cashiers just walked away and left. I waited a few minutes more but one of the cooks in the back kept stopping what he was doing in the back and glaring at me like I was doing something wrong. He was making me REALLY nervous the way he kept stopping to glare at me through that window so I gave up waiting and left. I'll never come here again. UPDATE: The store owner contacted me, said he would "address" the problem and sent me a $5.00 gift card. I gave the card to a homeless guy. I consider a gift card that barely covered what I paid to be rather insulting. A full refund would have been better than a gift card that makes me have to go back to the same place that gave me lousy service and made me feel so uncomfortable that I had to leave. I have no intention of visiting this or any other DQ for a very long...

Edit Sept 19, 2021: This is seriously still one of the most consistently good quality restaurants in all of FXBG. I have no idea how they maintain keeping the food so hot and fresh, without going downhill, but seriously every time we’ve been there it’s been amazing. Great job, DQ!

Original review: I don’t go around leaving reviews for fast food places, but this one really deserves it! It’s the best Dairy Queen I’ve ever been to. Consistently, across months of eating there every few weeks, the food is SOOO incredibly hot and fresh, like it was JUST made. It really makes such a difference. This has actually become food I really crave. I don’t know how they do it, but they do an amazing job and I always enjoy...

Honestly need a new system for how to order and pick up cake orders. Every time I pick up an ordered birthday cake they cannot find it. I tell them when the order was placed, who ordered it and what the cake should have on it and it always takes over 15 minutes for them to find it. To make it more organized, I recommend they take the order receipt to their cakes so this issue will be resolved.

Cake style: Ordered By: (customer name) Phone number of customer

Seems like a pretty simple way to organize and keep up with their orders so hopefully you (Dairy Queen) take this into action because I am on the verge of going to somewhere...