Firehouse Subs Fairfax Towne Center — Restaurant in Virginia

I visited on a Thursday night to get a late dinner of a couple of sandwiches and soup. Placing my order online was relatively easy and straightforward with ample ways to customize my sandwiches. The inside of the store looked clean and well kept. I arrived a few minutes prior to my promised time to make sure my food would not get cold if made earlier. Thankfully my food had not yet been made since I was early, and the two employees there gladly started my order then which I appreciated. A few minutes later I had my food order exactly as requested and packaged neatly to boot.

I took home a bowl of chili, small Engineer and New Yorker sandwiches, and a pair of cookies (not pictured). The chili may not have looked the most appetizing, but the taste was pleasing with a little spice heat. The amount seemed small for a bowl portion. Both sandwiches tasted as expected and desired. I asked for double turkey on the Engineer which I got. The New Yorker had good flavor even with the regular portion of meat. I did find a small grisly piece in the New Yorker, but all in all I enjoyed what I received. Both cookies (sugar and oatmeal raisin) tasted fine too.

The total bill came to a few cents under $30 including tax which I did not think was too bad at all for value. I also like the connection Firehouse maintains with first responders. I could see myself satisfying a quick sandwich craving here among another place or two, especially if I wanted something fast before or after a movie at the nearby...

I recently visited this Firehouse Subs location on Veteran's Day and was thoroughly disappointed with the service. When I arrived, the cashier was on her phone, barely paying attention, and seemed uninterested in helping me with my order. I asked about the Veteran's Day special, which I knew was available to veterans. However, when I mentioned it, she insisted it was only for those in uniform.

I left initially and checked the offer; it said it is for those in uniform or with valid ID. So I went back inside and pointed out the offer details, but she continued to refuse, saying that her boss told her it was only for those in uniform and claiming she just follows the rules. It was frustrating to experience such disregard and unwillingness to honor their own promotion, even after I showed her the clear terms. She was very rude throughout the entire engagement. Unacceptable service – I expected better from this business. never going back. Firehouse - next year, just don't offer Veteran's Day special if you are not going to honor it. It is not just this location. I've come across numerous negative reviews online about other Firehouse Sub location's handling of the Veterans...

This place is “trashy” and the employees are bored. Went in with my young toddler and mother for dinner. We ordered our food with no issue at all and when asked if we wanted our reciept said yes. This employee hesitated a good bit before finally folding it and handing it to us. When we got to our car after eating is when we saw that our order was marked under the name “Trashie”. Talked to the manager who questioned whether we thought it was intentional and excused/defended this girl’s behavior completely, all while the other kids in the back were snickering. The manager did nothing to try to resolve the issue except for tell us that it was not in this employee’s nature to do that and said that he would “talk” to her. Wouldn’t be surprised if they spit in our food. This “Karen” will not...