Jersey Mike's Subs — Restaurant in Virginia

I went to this location on 5/17/24 and while I used to be a once or more a month customer I have not been since that date and how both the employees and owner treated me. I went to this location and ordered a chicken Philly and said no jalapenos. I am dyslexic and made a mistake an accidentally said jalapeños instead of peppers. They made it with peppers, and when I told them I didn’t want it with any peppers and apologized for my mistake, the woman at the register refused to make me another one and said I was out of luck. I asked to speak to a manager to just explain what happened and maybe they might be more understanding, the employee was not happy about that, and called the owner and tried to make me speak to the owner over the phone. I have anxiety about speaking over the phone, and refused (when have you ever been asked at any food establishment to speak on the phone to the owner over a simple misunderstanding?). The employee ultimately refused to make another one, and said she was instructed not to by the owner since I would not speak to the owner on the phone. I was out of the money I spent and had no sub I wanted to eat. I would suggest the jersey mikes in Chantilly, they are much nicer there!

EDIT- since the owner responded trying to deny this, I have a voicemail from the owner giving a half hearted apology, here is the transcript of said voicemail. Why would I make this whole elaborate story up. She admits in this voicemail that she attempted to make me speak to her over the phone at the restaurant over a simple misunderstanding, confirms the misunderstanding I described, and denies telling them not to make a new sandwich so I guess it was just the employee. This owner, Lori, deserves no business. Pictures are of voicemail after Lori tried to deny this...

I needed a quick dinner and remembered how this chain had recently become the fastest growing chain. The interior looked bright and clean. The store seemed well attended with three people on a Tuesday evening. My order was prepared promptly with a couple of other customers ordering in the same time as I did.

I ordered a regular size club supreme sandwich on wheat bread with all fixings except for mayo. The cold cut meats tasted fresh, and I especially liked the flavor of the roast beef. I could probably have another sandwich with just that meat and the condiments I got on this sandwich. The pepper spread, jalapeños, and banana peppers provided a satisfying level of spice to go with the meats. The bread tasted fine if ordinary. As a very minor suggestion, I would have liked some different choices for chips such as some baked chips.

The total for a sandwich, chips, and bottled drink came to just under $15 excluding tax and tip. I cannot think of many other chain sandwich places save maybe one I would visit more often than this one. For the quality of the meat and condiment assortment this visit was a...

I recently used Jersey Mike's in Fairfax to cater a staff luncheon for about 100 people. Working with this location was fantastic and smooth from start to finish! I called the shop directly first to ask about catering and was greeted by a friendly staff member who directed me to their manager, Lori. I called Lori and she was extremely helpful assisting me in determining the best catering option for our group. She was also helpful in ensuring we could meet dietary restrictions in our group, including providing vegetarian and gluten free options. Our catering order was freshly made (no errors - everything was perfect!) and delivered on time. Lori made sure that mayo, mustard, oil/vinegar were all provided on the side and the staff was extremely happy with the options. Lori communicated throughout the ordering process and took the time to follow up after the order was fulfilled to ensure that everything went smoothly and we were happy with our order. Great food, great service...