Magic Pan — Restaurant in Virginia

Be aware of ordering from them if your flight is going to depart in an hour! (Even if your gate is right next to it, go buy from others) As having worked in the retail & restaurant industry before, I normally don't leave reviews under 5 stars. So during my visit, the customer before me had a crepe with cream. And the staff made a soft serve ice cream. So after the cashier lady took my order, she told her two co-workers behind her about my order (yield TWICE), and she left the counter to find someone to help refund the ice cream. The two workers left DID nothing. Start chatting and stand there relaxing. I was waiting at the pickup location for my food. After a while, I saw my flight start boarding, I asked them, "excuse me, are you going to make my order?" She's like "oh what's your order?" Anyway, not to mention all the difficulties to communicate in English, the staff has very short term memories and doesn't seem like they are coming to work. In my own opinion, if the staff has a language barrier of understanding English, please change your menu board in SPANISH or whatever they can understand. I totally respect any kitchen staff's language limitations but not for people who aren't even willing to work! I finally got my menu item sandwich+ a coffee when the boarding was almost done. Thanks for this order, I can't store my carry on...

Absolutely horrible experience! Worst thing I have ever laid my eyes upon! First in is the service and overall experience. Everyone had frowns on their faces, and we're not friendly at all. Even screaming in Hindi! When approaching the cash register to order, you are greeted with the most monotone "Good Morning" you will ever hear in your life. When ordering food, you are met with very minimal options.

Then there is the actual food and price. Those behind me while ordering asked for some candies and sweets that were in the front behind the glass. The worker at the cash register than replied in a mean tone, "We don't sell those". FDA approved, more like "fdPAY" approved. The price is double than what two neighboring restaurants. Then you would at least expect good food. But the crepes are rushed through, and rip before even making it to the plate. And the sandwiches or microwaved! All items on the menu are slapped around like a sack of potatoes.

All in all, I advise nobody to come here! As not a single person on earth should suffer this fate. Instead of the electrical chair, hanging, firing squad, lethal injections, and the guillotine. We should have "Go to The Magic Pan" be the punishment for the worst...

One of the worst places I’ve ever gotten food. First, I stood in line looking at the cashier for about 20 minutes before anyone decided to help me. A man behind me yelled about not being able to get any service which I think prompted the girls to actually start taking orders. The three of them were literally just standing behind the counter, laughing and talking, while people formed a line and waited for someone to help us. Luckily I had a two hour layover so I had the time, but I should have just walked away. I ordered the ham and cheese crepe and it was mediocre at best. No complaints, though - it’s airport food and I knew what to expect when I ordered it. However, I made a joke in passing to my partner that I would probably get food poisoning from the crepe because the ham looked a little funny when it was taken out of the fridge. Sure enough, I became violently ill after eating the crepe and contemplated going to the hospital when the food poisoning symptoms continued after 48 hours. Someone really needs to investigate how those workers handle and store the food, and also maybe just retrain them on basic customer...