Smashburger — Restaurant in Virginia

This might be the worst SMASHBURGER in the chain. To start with the location is tucked in the far corner of the terminal and it has no seating of its own. There were four staff there to wait on the two of us, no other customers at the time. We ordered a Bacon Double Cheese, Large Smash fry, 3 pc tenders and 2 diet cokes. $35.36 The Diet cokes were good, I would recommend and then stop there! The tenders were hardly tender and had been cooked at opening rather than 5:30pm when we ordered. The fries must have been cooked at the same time but when we ordered them were tossed in their signature oil. The reult was cold fries dripping in cold flavored oil. (get the picture) The burger was atleast hot. There are a lot of restaurant choices at the airport, don't make this...

The workers were rude as heck, the worker that was giving our order said our food was only going to take 5-7 minutes, but it took over 20 minutes, the worker said that we just ordered right after we requested to cancel the order. These guys and the old guy at the counter are just out for money, and they have the worst customer service that I've ever witnessed. I warn you, do not order from this place, ever. The food also doesn't taste that great. They also forgot the onions. The burger was okay, though. I ordered the Double Bacon Smash, I think that was the name.

Edit: I forgot to mention that we were super late for our flight because of the time it took to...

Bad!!! They literally just sd to me “only chic fngrs & French fries”, and when I asked is this normal in an airport restaurant (where the rent the owners must be paying is astronomical) he replied, “ yes it is normal when it’s slow and we close at 7pm.” It was 6:22pm and I watched them turn away at least 8-10 ppl within a 5 minute time period. It’s incredible what unmanaged employees will do when their owner rarely shows or is badly managed. I told him I actually walked way out of the way just to get a smashburger instead of 5guys or a couple others I passed just to get here. He is only response...