McDonald's — Restaurant in Virginia

This is absolutely the worst McDonald's I've ever been to, I needed a quick lunch woke at work so I ordered through the phone app to make the process faster, got to the parking lot and completed the order went inside and saw they had about 10 others waiting for their orders so I looked at the their screen and saw that my order #1690 was on the que. After waiting over 10 minutes and watching customers order from the cashier and received their food before myself and others who were already wanting I decided to go up to the cover and ask how long for offer 1690 and the guy went to check, then came back and said they didn't have an order 1690 and asked if I was at the right place, I asked him the address on my phone app and pointed to their screen showing 1690 in the que, he went and asked another employee and she came and showed me another customers order and said we only have #1604, I said my order is #1690 and pointed out 1690 on their screen again and showed her 1690 on my phone and pointed to their screen and said look at 1690 on your screen. Then after the gears in their head finally meshed they both said "oh, week check again" after another 5 minutes I finally received my order. I could have gone over to Lazy Mike's Delicatessen directly across the street, ordered a hot meal from wait staff, ate my food, and would have been on my way back to work in less time than it took to get my order from...

Have lunch 3 days a week….always, staff seems overwhelmed , and customers are always frustrated, or unbelievably very patient. They can’t seem to get it right.

Bathroom is always filthy and tables are not immediately wiped down. Compared to Taco Bell that is 3 mins up the road, McDonals’ coffee gets 2 out of 5 stars, while TacoBell’s gets 4.75…. I give the same instruction to both places: Small coffee, 2 sugars, one cream…. I want half cup of coffee…. And each time, Mc Donald’s give me a full cup…. And TacoBell even knows me by name…. And knows how I like my coffee…

I only go to Taco Bell twice per week…this McDonalds? I go 3 days per week.

Today is December 14,2022… the only hand sanitizer in the dining area has been down for 10 days today. The manager keeps saying they have ordered a new one…and that it was going to take a few days… each day I mention this. I have lunch here everyday… UPDATE: January 17, 2023: Manager refuses to meet me. Hand sanitizer dispensers are still out of order… was told: “ yes, it’s not...

This is the worst McDonalds I have ever visited. I have had several bad experiences in this store. The order are missing items, they do not accept the offers that McDonalds publishes and they always argue about them. Making feel the customer as a person about to cheat is denigrate and not respectful at all. Talk about an store where the old American courtesy "Start by the premise that the customer is always right" is totally gone. The rudeness of the employees is very confrontational. Assume that the customer is just a bunch of people that is trying to cheat and argue and even voice over indicating that that they will be calling their manager in public is very demining and abusive. I used to work in McDonald in the 70's. And I love McDonalds. This store is not what McDonalds is supposed to be. Now, they "remodeled" and the environment is confusing and on top of that the rudeness of the clerks. Obviously not being well trained in how to...