Starbucks — Restaurant in Virginia

So I've stopped going to Starbucks depending on the location for a long time. But recently I've been going to the one 3 minutes from where I live.

I always get the same thing, venti mocha frap. Except 1 time yesterday in which was made perfect, Everytime I order my drink it's ALWAYS WATERY AND RUNNY! And I'm positive it's not supposed to look like that at all!

I've noticed too that I don't get the same greeting as other people when I walk through the door.

The cashier today didn't even bother to take my name for the drink. And it wasn't no other customers there besides me at the moment.

The manager doesn't smile or seems welcoming at all either!

I usually don't do complaints, but I'm tired of going to different locations just to get quality service. Especially when I'll rather just make me a regular cup of hot coffee at home for free.

Now I just threw away half of drink. It's very depressing...

I have been going to this location for almost two years. Went today as usual, and was screamed at because I requested a straw for my drinks. I ordered ice tea and & iced caramel macchiato. I was fine with not getting straw for the tea, but you can’t really mix caramel in the macchiato without a straw or long mixer. When i asked again for the straw I heard that ‘straws are only for Frappuccino’s as there is a straw shortage.’ I said that I won’t be able to enjoy my drink and heard response ‘Fine, but someone else won’t be able to enjoy a Frappuccino now’

I get straws shortage but I won’t deal with rude. If you don’t have straws, offer reusable straws by the register. This is unacceptable to feel so downgraded because I didn’t order correct drink to...

A real bad experience from one of the servers who were supported by her supervisor for treating me badly. Here is what happened: I requested for coffee with the half and half creamer on the side. When I mixed the half and half in the coffee, I found out that it had expired. I informed the server, and she, with a showing disrespectful attitude, changed my coffee and, this time, gave me something other than half and half. When I said that is not the creamer i asked for, she said they run out of it and lied before my eyes that she told me they don't have it. She forgot what she gave me initially was actually a half & half. I will never see this store, located at 7501 Leesburg Pike Idlywood, again, although I am one of Starbucks'...