Starbucks — Restaurant in Virginia

I’m writing to share my recent experience at your store’s Starbucks counter, where I encountered some issues with the service and attitude of the barista.

The barista on duty, who was also a Target employee, was notably rude. This occurred about half an hour before closing time. When I requested a decaf coffee, I was informed that decaf was not available in any form. After reconsidering, I decided to order a pour-over Americano and asked if it could be decaf. The barista’s response was confusing and dismissive. She initially told me decaf was unavailable, then abruptly stated that an Americano is espresso, but they could make it decaf if needed. Her attitude and the way she addressed me made me feel belittled and frustrated.

The barista's demeanor was unprofessional, with a visible look of disgust and a condescending tone. I felt pressured and rushed, even though there were no other customers behind me. Her repeated questioning about what I wanted made me feel as if I was being judged for not knowing exactly what I wanted before approaching the counter.

All I was trying to understand was the difference in preparation methods. It seems that making a decaf Americano involves grinding decaf beans and brewing them, which, in essence, is similar to how a coffee machine operates. I would appreciate if future interactions at this location could be handled with more patience and professionalism. There’s no need to rush or make customers feel uncomfortable, especially when the service area is not busy.

I hope this feedback helps in improving customer service and training. Thank you for your attention to...

"Starbucks is a delightful coffee haven! The cozy ambiance and inviting decor make it a perfect spot to relax or catch up with friends. Their extensive menu offers a variety of delicious coffee and tea options, along with tasty snacks and treats. The staff is always welcoming and efficient, ensuring prompt service. Whether you're a coffee aficionado or seeking a cozy atmosphere, Starbucks is a must-visit...

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