Chick-fil-A — Restaurant in Virginia

My husband is type 1 diabetic. We timed when to get food based on his blood sugar. They took our order and 3 times from 3 different people the order was read back to us. We get our food and as we are driving away we realize there’s food missing from our order. Apparently there was a mix up and we got someone else’s food.

So, we turn around and my husband goes inside chik fil a for our order to be fixed. Mind you, my two babies are asleep in the car as well. After they realized there was a mix up, a young white guy apparently “corrects” our order. Instead of letting us keep the food we’ve already touched, he says that he’s fixed our order and gives us the new food and very intentionally takes (and throws away) the wrong order. What a huge waste of food. Not only was it bad customer service, but we get home after all this mess and guess what?? The order was wrong again! By the time we were able to eat the food was cold and my husbands blood sugar plummeted so he wasn’t able to eat his food because he had to quickly take in sugar so he wouldn’t faint.

Poor customer service on this guys part. I wish my husband got his name because I would’ve made a complaint. We love chik fil a, but after this I don’t think we will ever order from this location again. Maybe they should train their workers on how to communicate and be more customer...

I placed a large catering order from this location for the late night snack at my wedding last month. When I placed the order of the phone I asked and was told I do indeed receive rewards points for my catering purchase. Fast forward to today after the wedding, honeymoon, and moving to a new state, I check my app and realize I never received the rewards points. When I call the nice man on the phone tried to help me but because I was “too late” (1 month and 3 days since my wedding) there wasn’t anything he could do but he connected me to the support and IT. They then told me there’s nothing they can do and that I was responsible for claiming my own points even though I was told they’d show on my account and was not told there was anything I needed to do. They then ended the conversation by saying that they can’t reopen anything since it’s all closed? You’d think the IT at this big of a company would be able to do a little more? So now after spending $1k at their restaurant, I don’t receive the rewards I was told I would be receiving and was talked to very poorly by their customer...

I just went to this Chick-fil-A and have frequented often but this is the last time I will be going to this location. I spoke with the manager Jamie regarding a free Brownie sign that was posted in the drive-through. they mentioned several times that the sign had expired and that if I wanted the brownie I would have to pay. I felt however that since the sign was still up that it’s the least they could do would give me a free brownie. Anyway, after going back-and-forth with her I explain that this is not the Customer Service I’m used to experiencing at Chick-fil-A and she slammed the window shut. You would think for a Chick-fil-A manager they would be better trained to handle situations like this. I’ve been coming to Chick-fil-A for a very long time and this is the worst experience I’ve ever had hands down. I posted the picture of the sign that was still up and as I was leaving they took it down. Anyway, I never leave bad reviews and I’m a positive guy but I feel something needs to be done so this type of thing doesn’t happen to...