Tropical Smoothie Cafe — Restaurant in Virginia

My recent visit to Tropical Smoothie in Chantilly was profoundly disappointing and left me feeling disgusted due to the abysmal customer service I encountered. Upon arriving with my daughter and attempting to redeem a coupon through the app, the cashier outright refused to honor it without providing any explanation. It was immediately apparent that she harbored a negative attitude towards me, treating us with disdain from the moment we stepped foot inside. Frustratingly, I realized I had forgotten something in my car and politely informed her that I would return shortly, suggesting she assist the customer behind me in the meantime. Her response was one of indifference, and upon my return, she greeted me with outright rudeness, mocking and laughing at me openly. This behavior, especially in front of my child, left me deeply embarrassed and disrespected. As someone who has recently emerged from a challenging domestic violence situation where I was made to feel insignificant, this experience was particularly hurtful and unwarranted. When I requested her name, she callously ignored my inquiry, responding with a dismissive 'I won’t tell you my name.' This lack of transparency and accountability is concerning—what kind of policy allows such unprofessional conduct? When I sought out the manager, hoping for resolution, he disappointingly sided with the cashier, asserting that it was her 'personal choice' not to disclose her name. This utter lack of empathy and professionalism displayed by the staff, particularly 'Wendy,' has left me not only reluctant to ever return to this location but also hesitant to recommend it to anyone seeking a pleasant...

I showed up four minutes before closing driving 60 miles an hour and a 35 just so I can get my one meal of the day my Detox Island Green once I arrive at the door at exactly 857 the open sign was turned off and all the doors were locked knocked on the door and was waved at by a manager by the name of Connor. Connor then decided to simply walk away and continue cleaning the store no acknowledgment other than I contact. No telling me the store is closed. Acted as if he was planning on possibly Assisting a client while store open hours are still in effect. At 904 Connor walked out of the facility letting me know yes we closed early today and everything‘s put away and he will be not making any smoothie for me showing up prior to closing time. Management you’re losing store profits hi people who do not have the ability to simply keep your business open during open...

The tip request at point of sale is why I’m giving 2/5. I go here often, it’s a great store. Friendly staff, clean and fast normally during the week days I visit. My issue is when I’m prompted to pay on the card reader and it is pre set for tipping 20%. I should not have to take time to try and figure out which of the buttons it is to select no tip. If you want an option for tipping, that’s fine but do not make your customers stand there and click a bunch of buttons trying to just pay for their food. I was never tipped for working at a fast food restaurant, you should pay your employees more rather than ask your customers to purchase food from you and then support your employees. No one is being waited on, no one is seating people. Tipping request are out of control during a time of already high inflation and...