Waffle House — Restaurant in Virginia

I often visit this location when I am getting my oil changed next door. Always had great service, and food was decent.

Stopped in and went to sit at the same booth that I always have sat at. The server (Belle) asked if I was planning on sitting there as she was cleaning the table, and I confirmed. She said that if I was by myself I would have to sit at the high top chairs, because the booth was reserved for two or more guests. I had some stuff that I was planning on reading while I was there. I asked if I bought two meals could I sit there and she said no. I asked why, and her response was that if a family of four came in, then they would have to wait.

Now, as far as I understand in America, if you arrive at a restaurant and all of the tables are full, then the typical process is that you wait until a table is available. I'm confused as to how they are turning away business that is in the restaurant for that of someone who may possibly come in.

Also, there is no consideration for someone who may not be able to climb into the high top chairs. If I have items to read while im waiting there is not enough room to sit beside someone else and be comfortable. Above all else as the customer, if I want to sit at a booth and not at the bar this should be my choice.

I just told her to have a nice day and I left. I likely won't be back. When I returned to the store next door, they laughed and said that they often have customers come back and not eat because of how the...

Very disappointed in this location and I'm sure the waitress was well aware. After sitting down, we were greeted shortly after in which my friend and I both placed an order for water and coffee. She said she was going to make a fresh pot and it may be a few minutes. She did bring one coffee. While waiting, another set of customers came in and sat behind us. I overheard her mention she would be right with them. After waiting 8-10 minutes and watching the coffee finish and our waitress conversing with her friends the entire time, the other customers got up and left. Unsure of the real reason why they left, but I'm willing to bet it's because the waitress was so involved with talking to her friends then the customers. One of the girls was sitting on top of the counter. If we had not already placed an order, I definitely would have left and went to the Timberlake location. She finally brought my coffee 10 minutes later and we shortly received our food. The food was mediocore in comparison to other waffle houses I have been in around the area. Also, the drama that was unfolding for having very few customers was definitely not appealing and unprofessional. If a manager or business owner would like more details, would love to discuss over the phone. I definitely will not go to this location when I am in town again unless someone begs me to. This unfortunately occured on Feb 28th between...

I went here a few weeks ago and the food was good, as was the service. I ordered almost the EXACT SAME ORDER minus 1 item and it was perfect. That's the only reason I'm giving 3 starts instead of the 1 star I feel it deserves for last night. The waitress was very curt and a lot of my order was jacked up. My Texas cheesesteak was wrong. I asked for mushrooms and they gave me jalapeños instead. The eggs on my sausage, egg, and cheese biscuits were burnt and the bread was hard. I asked for crispy hashbrowns then made sure to correct it to crunchy and told her twice, NOT BURNT, because I know they'll burn them. They were dark brown and rock-hard. The didn't have a lid for my grits so they used a cup lid. That would have been fine but it was sticking up halfway open when she tried to put it in the bag. I had to ask her multiple times for aluminum foil so it wouldn't spill. The grits were so dry it was like a ball. When she FINALLY gave me the aluminum, she snatched it from the holder and ripped it almost completely in half and still handed it to me. Awful experience. The only things that were good were the scrambled eggs, the...