How We Roll Ice Cream — Restaurant in Visalia

I actually wanted to give this place a 1-star rating, but just for the ingenuity of bringing a new concept to Visalia I made this a 2-star. This rating is more on the actual ice cream itself rather than the service. The execution from start to finish was a complete mess, a 2 hour mess. Since new restaurants usually run into these types of issues, I get it. Regardless, as a new business, this should have been worked out a little better.

Well, when you actually get your turn to watch your ice cream get "rolled", its an OK show, if you can call it that. They roll your ice cream and then place it in the cup. They add your toppings and whatever goodies you asked for. The presentation of the ice cream is cool. The ice cream itself, falls short and does not really have an real flavor to it. We got the "Strawberry Fields Rollover" (love the Beatles) which had little to no flavor of strawberry. It was flavorless to say the least.

So in the end, a 2 hour wait, which I think was only supposed to be 1.5 hours, flavorless ice cream that cost $7, toppings that cost $0.75 each, (yikes), was not worth it to me and my kids. I could go to our local Sonic and wait 30 minutes in the drive thru and get a "Sonic Blast" for $2.99 for half the wait time and packed...

Just left here 8/1/21. Not busy, plenty of employees, only a couple people ahead of us. We ordered our ice cream and were asked to wait outside. I thought part of the experience was you get watch the ice cream freeze on the prep area and then rolled. I was happy to see the called us back in to watch the process. Problem is my daughter's was being made on the left prep are and the young lady made mine on the far right and didn't let us know. I was then handed my completed cup while they finished my daughter's. Disappointed that the employees get to pick who the want to be nice to. I was standing right there, and no one bothered to tell me. I complained which ruined the trip, because I wanted to have a treat with my daughter. Not the worst thing that could happen, but the ice cream is not that great, pretty much a rip off. The total amount of ice cream you get for 6 dollars plus, is the same cup they give you for the small nachos at taco bell. About one third cup. It's feathered and rolled to fill a small or medium cup. Kinda deceiving, there not really making the ice cream, they are just freezing and preping it for an outrageous price. One visit to this place...

Nice little rolled ice cream shop in downtown Visalia. My girlfriend and I had ordered the monkey business (Nutella mixed with banana) and cookies and dreams (cookies and cream) in kid sizes. Which I think is perfect, I'm not a huge fan of ice cream but you get a good amount of ice cream for the $6 price we paid for each bowl. Customer service is good, friendly staff and the ice cream itself was average in my opinion. I've been to other rolled shops in LA and the Bay Area those were much better in creativity but I love the concept that is brought here to the sleepy area of the South Valley. As a restaurant owner myself I see so much potential here and I hope these folks do well along with improve on their creativity with their products. I know with COVID everything has been tough on everyone. Overall it's a nice place to stop by for ice cream, if you never had rolled ice cream come by and try it; all while at the same time you're supporting a local business during these hard times. Flavor wise it was good but it wasn't enough to want me coming back for more, but then again I'm not really an...