McDonald's — Restaurant in Voorhees Township

Ok, here goes... I stopped into the location on Rt73 in west Berlin NJ for lunch today. The drive through line was super long so I parked and went I side. I ordered a number 5 (artisan chicken sandwich) meal. I paid, waited like 15 minutes, they called my number and I brought my ticket to the counter and took my bag. I got to work and found out I didn't get a chicken sandwich but instead I got a big mac. Which normally wouldn't be an issue but I hate big macs, I've gotten sick eating one before and ever since I can't even look at a big mac without getting sick to my stomach. Needless to say I wasn't happy. I threw the bag in my car and went on with the rest of my work day... on the way home I stopped back in and brought the bag of food back to McDonald's. The manager named Rebecca came to the counter and I told her what happened and I showed her all of the food I got and explained to her what I was supposed to get.(keep in mind I didn't even touch a fry) She was super rude to me and said she can't do anything because I didn't save my receipt. I don't know about anyone else but I always hand my ticket in when they call my number to prove that it's my food they're handing out. And I asked her what's the difference between a receipt and the untouched food that I brought back? I asked for a refund because I was no longer hungry, she said no, I asked for a new meal, after 5 minutes of her spouting off why she couldn't make it right, she finally gave in and walked away from me huffing and puffing and yelled to the back "make an artisan chicken sandwich" so a couple minutes later someone put a bag with just the sandwich in it on the counter and I asked where the fries were and she said, "there was nothing wrong with the fries earlier, just the sandwich" so this miserable poop butt of a manager refused to give me fresh French fries with my sandwich and handed me back the old fries from 6 hours ago. She took this whole interaction so personal and was acting like the money was coming out of her pocket. My final argument was asking her if she thought I was lying and did she think I made the big mac and fries at my house and brought it in to pull one over on her? What a horrible experience. It sucks when you get 30 minutes for lunch and you're starving and wind up not being able to eat and it's someone else's fault. You want someone to make it right. Instead this manager who gets to use her little bit of power to make up her own rules and make it difficult for you. Like it would of ruined her entire life to fix their error and make it right. It just sucked, I'll NEVER go back there just because of her. And I hope no one else will either. That's how pissed if this whole...

Whatever you do, do NOT go to this McDonald's location. There's a reason why I rated it one star and I can kindly explain why. While the food there is good, I simply cannot stare at these people the same way anymore. A hour or two ago, I showed up to get some food and there was this one woman working behind the register (I don't remember her name, but I assume she was a manager or something. She was in a blue shirt and glasses and that's all I can remember). There was an annoying beeping sound that seemed concerning and I politely asked (key word here is "politely") them to investigate it and make it stop. They didn't bother to check it, which shows that they're neglectful of the resources around their workplace. The reaction I got from this woman was 100% disrespectful and told me to get out of her store and never come back and even tried to call 911 on me. It's pretty obvious that I caught this woman on a bad day. Clearly, I was furious because I felt like she was deliberately trying to get under my skin and using that to her advantage. You know what they call people like her? A bully. I was bullied by the manager because I had a concern that needed to be addressed. I was not trying to show up on this woman at any point during my visit. I was trying to be as lenient as I possibly could. If the woman I was referring to was actually a manager of this establishment, she needs to be put in her place because that's NOT how a manager should treat her customers. I do not like being antagonized, especially by an employee and it really showed during this visit. Come to think about it, I've been checking on other reviews of this location they all had numerous problems with this particular person. Obviously, I'm heartbroken because now I don't have anywhere to go to eat after my work shift. I'm only relegated to the Chick-Fil-A a minute down the road and even I know they have better hearts and respect than this woman did (and their food is also good). As a man diagnosed with autism, I strongly advise people to stay away from this location at all costs. If you really need to go to a McDonald's, steer clear of this location. It's not worth your time and it's not worth your sanity. Also, their drink machine has been broken and flat for at least a few months and they didn't fix that either. I will be contacting corporate about the antics going afoot at...

I was not given a receipt otherwise I would've complained privately.

I pulled into the drive thru around 2:50 PM. It was about a one or two minute wait before me and the woman in the second drive thru lane were answered. Before that, someone must have accidentally switched their headset on because all I heard was a lot of laughing and talking in the background.

When I pulled around to pay, the woman at the first window wasn't able to locate my order for a moment. But she triple checked to make sure that what she had was accurate. So I paid, received my change, and she shut the window without another word (or my receipt.)

I pull up to the next window to get my food and drinks. The girl at that window double checked which order was mine, then handed me my food. Even though I ordered a large Coke, I was given a medium Coke but didn't see any use in complaining because I didn't want to hold her lane up.

When I pulled away, I started eating my medium fry only to discover that the top fries were over salted and mushy. I figured they must've got mixed in with the fresh fries and kept eating. I was wrong. They only got worse. They got mushier and more stale. Like someone had reheated them in a microwave. Absolutely disgusting. I was too annoyed at that point to turn around and go all the way back. I don't expect fries to be perfect all the time, but I do expect not to get the fries that should've been written off as waste.

The only reason that I'm doing 2 stars instead of 1 is because the teens here are very nice. They go above and beyond to make sure everything is okay. Especially when I'm inside using the kiosk. But something about food quality and drive thru efficiency needs to be revamped. This isn't the first time I've received stale fries or had an order done incorrectly at this location. I only come here because this is the only McDonald's on my route that doesn't put me out of the way, but the lack of efficiency is seriously...