My experience at Saddlehill Winery yesterday was mediocre at best. I will start by saying that there was a heat advisory in place, so all outside reservations had to turn into inside reservations. Space was limited, but it was something that couldn't be helped. This was understood. I booked a reservation weeks in advance for a tasting and dinner. This was my daughter's 21st birthday and I wanted her to have a nice experience. I knew that I would possibly have an extra guest, so I approached the hostess and explained as such to see if I would be able to add that person on and pay for them. In a semi rude tone, she stated that I should have contacted them prior to inquire about this and that I would need to talk to the person that would be in charge of our tasting experience. I then explained that I attempted to call them, which directed me to email them for any changes to a reservation. Then I explained that I emailed them twice regarding my reservation. The email response that i received stated that they only responded to emails between Wednesdays and Sundays. I was never contacted or responded to. She did apologize. As my group began our tasting experience, some of my party was late. I understood that they would have to pick up where we were as the bartender had another tasting in an hour and she could not backtrack. I accepted responsibility for this and understood that we could not wait. For the first 20 minutes, she was annoyed with my group and kept telling us that she had another tasting in an hour. We understood and never asked her to wait. She rushed us through the entire process, at times being a little disrespectful in how she talked to us. We continued with the tasting, and eventually she calmed down. We ended up finishing up with 15 left until the next reservation for the next party. I understand that the day may have stressful for the staff, but as a paying customer, I do feel that this experience should have been different for us. I will say that the woman at the register, I was unable to catch her name, was very nice and helpful, as one of our guests needed to sit down and she was able to help. I ended up canceling the dinner portion of our reservation. I don't think that I will be returning to this establishment. Pro's: this place is beautiful, though they do not have a menu for sweet wines, their wines were good and the ambiance of the place was nice. Cons: the communication is terrible and needs to be better, there should be some type of seating around the bar area for customers that maybe have issues with standing, and the over all attitude of employees could improve. A stressful situation for them should never reflect on their customers.