Magnolia Press Coffee Co. — Restaurant in Waco

I just visited Magnolia Press for the second time. I was driving through Waco and wanted to grab a quick coffee. The restroom was very clean, so refreshing when on the road. I ordered a pumpkin spice latte and pumpkin donut holes ($8 for 8). The coffee was delicious, but unfortunately, the donut holes were dry and flavorless. When I finally caught the attention of an employee she just dismissed me and said that’s how they looked when they were warm. I tasted again, but they were so bad. I took my bag of donuts over to compare to the pastry display case and mine definitely had none of the pumpkin sugar coating. I hated to go back to an employee, but at $8 for a couple donut holes, I wasn’t about to just toss them and go. The employee who had already told me I was mistaken (tall young lady with a braid wrapped around her head) wouldn’t look at me or make eye contact when I tried to catch her attention. Finally a tall you man came over and said that my donut jokes were in fact missing their flavor topping and said he’s make me a new bag. All in all it took 20 minutes from the time I paid for my order until I walked out with coffee and donut holes in hand. I was surprised at the lack of genuine customer interaction by employees. There was little eye contact, and a lack or care for customer satisfaction. I hate to leave a poor review, but next time I’m driving through Waco I’ll look for another coffee...

Like all the other visitors and followers of Magnolia I was super excited with the prospect of Magnolia Press. What better, beautiful Texas weather...being with family and friends, fun times at Magnolia then a stop to Magnolia Press?? Gorgeous place, dark rich greens, creams with golds and brass...who can go wrong right? The actual coffee machines - ooo la la! However, I was super disappointed in my coffee - the coffee was over-extracted and bitter. The burnt coffee flavor overpowered the entire drink making it very undesirable. Thinking it was maybe a bad day for the barista and the team, when we returned to Magnolia months later with our friends we decided to try it once more. Unfortunately...we were let down again. Same story - as before. Here is a barista tip - It doesn't take more than a couple more seconds to give each coffee you are selling a little more time, effort and love before giving it to your customer. Take a breath, relax and enjoy making a Magnolia Press coffee for your customer. Believe me, it will make a huge difference in how the coffee tastes and looks. Your coffee machines are top of the line, beautiful and are capable of making the best coffee in Waco. However, at this time I believe Magnolia Press has fallen short...

I DID NOT LIKE THE WAY I WAS TREATED HERE I CAME HERE TO DO A FAVOR ORDER AND THE CASHIER TOLD ME WE DONT DO FAVOR ORDERS SO I TOLD HER WELL THIS IS THE ADDRESS AND I SHOWED HER AFTER SHE STILL WAS LIKE SHE DOESNT KNOW AND REALLY DIDNT WANT TO TAKE MY ORDER SO LONG STORY SHORT I PLACED THE ORDER AND WAITING ON IT SHE SAID THEY WOULD CALL WHEN ITS READY THEY NEVER DID JUST SAT IT ON THE COUNTER AND WALKED AWAY SO ME THINK WELL ITS TAKING AWHILE I GET UP THE CASHIERS NOT PAYING ME ANY MIND DIDN'T ASK HAVE I BEEN HELPED ANYTHING THEY WHERE STANDING THERE TALKING SO ANOTHER WORKER WALKS UP I ASK IS THIS MY DRINK SOMEONE COULD HAVE CALLED MY NAME SHE SAID THEY DID I CLEARLY WATCHED HER SIT IT DOWN AND NOT SAY ANYTHING AND WALK AWAY.IF YAL DONT WANT PPL LIKE ME IN YOUR COFFEE SHOP,YOU SHOULD NOT ACCEPT FAVOR ORDERS ALL PPL SHOULD BE WELCOME AND TREATED THE SAME.I ACTUALLY WAS GOING TO PURCHASE A DRINK MYSELF TO TRY THEM OUT BUT WHEN THAT HAPPEN I WILL NOT AND WILL NOT...