Arby's — Restaurant in Wadsworth

My husband came through your drive thru this after noon and was treated less than satisfactory. From the cashier reluctantly grabbing the cash that he was handing to her, to management not handling the situation properly- I am disgusted. The cashier acted as if she didn’t want to touch the same cash as my husband- resulting in part of the money blowing away- then he was asked to produce and additional $5 to make up for the one that blew away. The cashier made it apparent that she did not want to serve him, which is disheartening. I’d hate to believe that this was due to the color of his skin- but honestly I can’t think of anything else it could be. We are highly disappointed and dissatisfied- and will not return. I honestly wish I could give this less than one star. My husband received his food- but did not feel safe in eating it- because there’s no telling what they’ve done to it- and that’s sad. I hope that this reaches the right people and behaviors like the ones displayed in this situation...

I came in with my 18 month son and we ordered right away. The person at the register was ok, bit didn't know her menu. While waiting for our order, the person before us had their fries spilt, no one cleaned that up. Our order took 20 mins. No one told us anything abt how long it would take. My son's food was ready abt 10ins before mine was. A person after us got served the same thing I ordered before us. In the mean time some worker called to say they would be late, which the manager talked abt in front of customers. We will never go back there. Good took forever and the customer service was the worst. I work at a restaurant and would...

Not my greatest experience at Arby's... to the blue-haired girl who was working window at 7:15 on 07/05/24, praying that your unnecessary attitude towards customers improves soon. Not only was she rude to my mother and I, who simply asked for her to wipe off our Coke-covered drinks; but we could also hear her giving attitude to the lady who was ordering through her ear piece as well. She refused to wipe off our drinks and commented, "What exactly do you want me to wipe off?" So sad that Arby's has improved so much lately but it only takes one bad egg to ruin...