Taco Bell — Restaurant in Wadsworth

I use to come to this location all the time, now I go to the medina one- It’s way better. The one night I ordered online more than 2 hours before they closed. Obviously my order went through, I check the closing time on google and the app and they both were the same. When I drove and went up to the speaker no one said anything. I patiently waited, but nothing. I had never online ordered before so I thought that maybe I was just supposed to pull up to the window so I did. Again I just sat for a little bit before a man finally came and just said honestly a little rude “WE R CLOSED” and I calmly responded with “oh I had an online order” and with they said “you’ll have to get a refund then” sounding annoyed. I didn’t want to argue because maybe they were having a hard day and I just left without saying anything after that. I try not to eat out too much to save money, but that day I had an extremely hard day and wasn’t able to eat anything till then which was disappointing because at this point nothing was opened and I wasted my gas. So the next day I called this location and the women I spoke with was very very kind! I explained the situation and she said they were short staffed which I understood. I was kind back to her of course because I didn’t want to make the situation worse. She said I could get a refund through the app which I had already tried, the app asked how my order was and I typed that I wasn’t able to get my food. She said they should have emailed me back saying I would get a refund. I checked my email and nothing. She said the other manager would know more and I could speak with him. When I spoke w him was honestly a little rude and did not care to help me. I asked if I could just come in and get the food I ordered the night before. I could show I never got a refund as well. He said no. The whole time I made sure to be nice, but he did not. I just said thank you and that was that. Other times I have gone the food would be cold or honestly just gross compared to other locations. This was maybe over a month now and I never did get a refund. I know that isn’t their fault, but the whole situation was just really disappointing. I can tell there are good workers here! but others not so much. I hope they are able to get more crew and...

My husband and I visit every once and a while when we're in the mood for something quick that isn't a burger. 9 times out of 10 you can't go inside because the doors are locked. Their drive thru line gets ridiculously long and they take forever to make your food. The last time we visited (in December) we ordered online to pick up. There was a sign that said online orders could pick up inside. Go to do so, door is locked. Have to sit in the drive through line for 20 minutes just to get to the ordering station to tell them we have an online order. Takes another 15 minutes to get to the window for our food. I didn't check the bag like I normally would have because I just wanted to get home. Once we go through the bag, we found we were missing a chalupa, everything was cold, and every item my husband ordered without sour cream and lettuce had both items on them. The tacos had barely any meat on them (literally, half of the normal amount given at any other Taco Bell). I called the store to see what could be done and the supposed manager on duty basically told me there was nothing she could do since the order was placed online. I asked why the doors are always locked and she said it's because they're short staffed and can't handle the dining room with the drive thru. I asked what they expect people to do if their order is wrong after waiting 30+ minutes in the drive through and her response was that they just have to go through the drive thru again. Don't go here unless you have an hour to kill sitting in the line.

Also, since the "manager" couldn't do anything, I contacted corporate to get money back for my order that was made incredibly wrong. That was in December. I just received a response today (2/8/24). Their customer service is...

I’m giving a star back because it’s not the employees who show up to work every day’s fault. (Thank you for showing up. I know things are hard right now, please take care of yourselves.) Everyone in customer service is short staffed right now. I am in customer service. I’m empathetic to the struggle. But management needs to take charge and adapt to what is happening right now.

If you need to close early, fine!!!— just update your hours for your business! If it changes frequently, I’d bet someone at Taco Bell corporate makes enough money to make those changes. Close an extra day to give your employees a breather so they can be on their game at work, and communicate that to the public! It reminds the world that they are HUMAN. (That’s good, free PR. You’re welcome.) Restructure your scheduling with the people you have, figure out what hours are realistic to be open. Work on your recruitment process. Offer competitive and liveable wages and benefits and time off.

A few weeks ago, while in line at this location, a man came out yelling at us to leave because they’re closing in 5 minutes. It was like 7:45pm. He was incredibly rude and my fiancé asked him not to yell at us and he threw his hands up and walked away. Incredibly frustrated by the situation, I submitted a complaint only to hear nothing back.

I’ve driven to this location multiple times over the past few months to find it closed at odd hours. It’s all very frustrating and confusing to not know when a business will be open. The employees are clearly under a lot of pressure and stress. These are uncertain, hard times and upper management needs to step up at this location and make sure their employees are okay. Adaptation is the key to success. Empathy is the key to...