PJ's Coffee — Restaurant in Waggaman

We'll never step food into this PJ's again as we strongly feel we was treated with discrimination. I paid $4.75 plus tax for a coffee that was the weakest coffee I ever ordered and the woman flat out refused to fix it up good. It did not taste nearly like it had 2 shots of espresso in it. She did not prepare the Cappuccino the way my son asked her to. She resentfully remade my coffee and although I'd told her to cut the milk in half, the coffee tasted about the same as before - not strong at all for 2 shots of espresso. As a matter a fact both cups tasted like they had not even 1 shot of espresso in them. The point of getting 1 of these coffees is to taste the espresso and not taste mostly milk. I tried to tell the woman that I'd never had a PJ's coffee that tasted so bad (so weak). She did not care whatsoever about my satisfaction and she treated me as such. She was rude and disagreeable to both me and my son as we tried our best to explain how the coffee was to her. She simply did not care. She goes "I fixed it the way you said for me to fix it" however, no she didn't not fix it the way my son ordered it. The Cappuccino had only a wee bit of foam in it. It had a lot of milk in it. Cappuccino's is suppose to be 1/3 coffee, 1/3 steamed mild, & 1/3 foam milk. I went back up to the counter and asked her if she'd put a full 2 shots in my remade coffee and she said "yes" she did. I got to thinking about the whole ordeal and I think the problem was with the machine. I think PJ's has a machine where you press a button for the coffee to be made unless I'm totally mistaken. So the counter girl did not believe me at all about how weak the coffee was and she didn't consider it could be the machine. She could of just added more espresso however she wanted to charge me for another shot of espresso. The cookie we ordered was stale. Hey PJ's you owe me a coffee plus a cookie? Actually you owe me 2 Cappuccino's with 2 shots espresso as she messed my coffee up before in the past. She'd also had the audacity to bring up that prior incident today and we'd not been in this PJ's for 7 months. Plus the time we encountered her and it was again very unpleasant, that was more than 7 months. As the last time it was another girl that gave me problems and was going to make me, an elderly woman, get back in line since I'd approached the counter and not gone in...

The 2 of us had bad luck to many times visiting this PJ's coffee shop and this mornings unpleasant experience did not make us feel good. We've given this PJ's a lot of business. It's very doubtful we'll ever go back again. When you enter this PJ's there's 2 ways you can approach the counter. There is no sign at the other end directing people to enter that way. We've always approached the counter the most easy and direct way and never had any problems until today. Today as we got up to the counter 2 other sets of people went in the other way but we still got to the counter first. The girl told us we was suppose to go in the other way and for us to get back in line, as in get back behind these 2 other sets of people. But this nice lady told us to go ahead and order. I'm an elderly woman with chronic fatigue & a dizzy condition and can't stand up long. We went ahead and ordered and sit down. Then we got more good luck when it started raining like a banshee. We ended up having to call an Uber to get home. Bad experiences like this make a sensitive person feel bad. I don't understand why the girl had to treat us like she did. If I were the counter worker I'd of never told a customer to get back in line. We should of just left and went to Starbucks. The counter girl just wanted to be a bully. Hey young lady, if you read this I'd like to ask you why you had to treat us that way and if you would treat anybody else...

I have given this PJ's a lot of business in the past, but after today's experience, I will never return there again. I ordered a small cappuccino, and a medium iced tea, and asked the lady if they fill the cup cup completely full of ice, and she said yeah, so I asked if she could just put a little less ice then normal in the cup, and she tells me that it will be an extra 50 Cent charge for just a little less ice then they normally put in (which is completely filled with ice to the top), and she was unwilling to do just a little less ice for no extra charge. So I told her to just forget about the order, and she laughed at me. I was very offended by that, and it was clear to me that she could care less whether they lost our business or not. The prices here are already higher then most of PJ's locations in the area, and every time we come here, we spend around $12, vs $9 at the location in River Ridge, which is independently owned. PJ's corporate policies are very greedy. I will take my business to CC's in the future, because they are very nice, and offer free refills...