Subway — Restaurant in Walker

I placed an online order. When I got into the store I was with someone who was ordering in person. It took five minutes for the woman to come out to the front and greet us. When she finally did, she looked at us and said to me that she didn’t start making my order yet. She then asked if the person I was with still wanted to order because they were out of a bunch of ingredients, then proceeded to list every single ingredient that was on the two sandwiches I ordered. I was forced to leave the store without getting my order, and the woman at the checkout did not know how to give me a refund. There was no way to get a refund through the app or help portion of their website. I went back to the store to ask the woman if she could cancel the order from there end, since it was their fault that I couldn’t get my order. She told me she couldn’t cancel on her end, but finally after like five minutes of me standing in the store looking at the app she called her manager. They were on the phone for a couple minutes, then she handed me a receipt that said refund and my order. I asked her how long it would take to receive the refund and she said two or three hours. It’s now the next day and I never received the refund. I don’t believe she actually initiated a refund or order cancellation. This was an extremely frustrating experience and I will not be ordering from this...

Hands down Rosie 💕is the best worker there. She’s so sweet. She has extremely good patience. She helped me out when she was training somebody my food was made and wouldn’t say wrong, but there wasn’t enough on it and I called and she had me come up there and she remade them And ever since she’s been at the store. I now go to Subway. Thank you Rosie so much and definitely you need to be a manager or being a management position you are extremely qualified especially working at four different stores. I definitely hope the best for you and you’re gonna go far❤️❤️❤️❤️❤️❤️❤️ Also, I see a lot of people on here saying Rebecca is disrespectful. She was not disrespectful whatsoever to me. Even when she was busy, she was actually extremely kind. Sometimes I wonder if customers have an attitude cause you can’t make everyone happy. I work in Customer Service and sometimes when I read these reviews from people, I think OK what really happened😂

So I went back and Kaseem the New Employee recognized me right away after a month that felt really great. He has come a long way. He has patience. He understands what a customer wants so I beg of you as someone who works in Customer Service give us some time and patience Instead of being cruel and mean and angry all the time we try our best it is a tough industry, but Kaseem, you did really good this time thank you and I...

l hate to have to even give a star at all. Rebecca customer service is absolutely horrible. She is plain out rude her mouth is ruthless. Restaurant very very nasty flies everywhere. I told her flies where on the sub she became very angry and threw the sub and whom ever online order she was preparing I really feel sorry for them she left their food exposed to flies and gnats landing all over their food. She never changed her gloves as she continued to run the register and prepare the subs. When I tell you it took everything in me not to go off on this lady her whole approach and attitude is insane. Very very unprofessional nasty nasty horrible surfaces in the store I cannot see how this establishment is still open and running. She went to the back to grab some cards for another customer whom also was there to complain.Grabbed debit cards ran the register and continued to make subs all while talking shit. I would not suggest this place to my worst enemy. Overall rating no...