Kreem Kup Restaurant — Restaurant in Wamego

I really don’t like to leave negative reviews, especially to local restaurants but my experience here was awful. I live locally but typically don’t come here. I decided to give it a try tonight though. I put my order in at 7:21 pm and then proceeded to wait 20 minutes in the drive thru to get my food. There was only one car in front of me and the parking lot only had a couple of cars. When I finally got to the window, the person at the window told me the wrong amount, which I caught and corrected. They did apologize though. When the food was brought to the window, luckily I noticed that they hadn’t brought my drink yet so I waited for that, which they did bring eventually. I ordered a simple sandwich and only asked for no tomatoes. When I got home, sure enough, there were tomatoes on my sandwich. The fries were incredibly bland. The soda had a giant chunk of ice in it to the point where I couldn’t put my straw in to the drink all the way. Finally, the soda I got was very flat.

Overall, the food was not good, the wait was horrible for a drive thru, and they didn’t get my order correct. The only redeeming factor was that the people I interacted with were polite. Like I said at the beginning of this, I don’t really ever go here and I highly doubt I will return...

My wife and I love Kreem Kup. We go once or twice every two weeks. It's our date night. The food is absolutely delicious. My wife loves the Texas Burger combo with onion rings. It's always hot, fresh and delicious. I got the footlong chili cheese dog. It was the best I have ever eaten. Their food is always fresh and delicious. We've never gotten anything bad...ever. To us, the cook is a chef extraordinaire. The staff is always warm, inviting and attentive. The kind lady is always friendly and kind. As are all the staff including the teenagers. We regularly see the owner there who obviously checks on his business and is involved. In closing, the food is the best and so is the staff.

P.S. The prices are always very reasonable. The ice cream is incredible. It's just a wonderful place to go and eat. Everyone should go there and support this fantastic local business.

Sincerely,...

I’d love to leave a better review for a longstanding local place, but our latest experience here was very poor. The kids chicken nugget meals (only 3 nuggets) were overdone. Curly fries were just a bag of short greasy shards, nothing like nice curls. My Reuben was greasy and very lacking in corned beef. We waited more than 20 minutes for our food even though it was just 6 and not yet busy at all. We ordered ice cream at the end and were given our sundae reasonably quickly but we didn’t get the small cone for 15 more minutes, and while we were patiently waiting at the counter the staff proceeded to take more orders, wander back and forth between the kitchen and front counter aimlessly, and just generally look overwhelmed. I feel bad for them but I can’t say it was anything like...