Subway — Restaurant in Wamego

We have experienced an issue with the online app where we go to process the payment and it gives us an error, it still takes the money from our account but the order doesn’t go through. We’ve brought this up to our Subway in Wamego multiple times and they do nothing about it. They say we have to wait for the money to return to our account. This makes so we can’t use the app and use the coupons on there. This happened again this evening. The phone showed busy so we could not get ahold of anyone. We decided to go in and there was nobody in there and no employee on the phone, so not sure how their phone was busy. We asked why this keeps happening and the employee stated it’s because when it’s busy. There was NOBODY in there and they were not making any orders. If this is a known issue, it needs to be fixed as it is taking the money from our account at that time. We asked if they could honor the coupon for us to use and he said no we have to use the coupon online. Absolutely horrible service and something needs to be done. They do not care at all and did not seem to care to even try and help or...

Absolutely aweful service. Been there a couple times and everytime they're rude and slow. Won't acknowledge you till they have to make your sandwich. We went there tonight since it's been a while. There wasn't a single person around the first 5 minutes. Finally a lady with a blue and purple tatoo on her arm came out and was just rude. Being aggressive with everything. Slamming things around and just all around unprofessional. She apologized for her domenor. That it's been a night. But continued with her attitude. We asked a few simple questions cause she said she was out of stuff and count prep anything that late so we didn't know our options. I understand having a bad day, I've been a pizza make for 8 years. Customer service is very important. You don't know what someone else is going through. You don't take out your bad day on someone who had nothing to do with it and could also be having a hard time and wanted food to feel a little better just to be treated like an inconvenience on YOUR JOB! What you...

If I could give this a negative I would. I ordered a tuna and my husband order sweet chicken teriyaki. I customized toppings added cheese and all veggies. Same with my tuna. Added cheese vinegar and oil salt and pepper and all veggies. Got home opened the back and noticed immediately they were super light. My tuna had cheese salt pepper vinegar oil a part of a banana pepper three shavings of lettuce and that’s it. My husbands has two pieces of chicken cheese and the sweet onion sauce. The end. I could t believe it. Looked at the receipt and everything I ordered was listed. I wanted to call the manager but my husband advised it would do nothing and we learned our lesson and will...