Culver’s — Restaurant in Warner Robins

Ever since Culver’s opened, it has become one of the best fast food places to eat! Their quality of food is always fresh and delicious. Their customer service is amazing, but my last experience with them made me appreciate Culver’s even more and I will be a customer for life!

About a week ago, I went through the drive-thru and ordered my regular items plus two pork loin sandwiches. After I drove off, I realized the sandwiches weren’t in the bag. I couldn’t turn around, so I had my wife call them. She spoke to an associate named Maddie, who was pleasant, very apologetic, and assured us that the items would be replaced when we came back. My wife said the young lady was extremely professional. Later, she noticed a missed call from Culver’s but wasn’t sure if it was an accident call.

The next day, she received another call from Culver’s and it was the manager, Evan, calling to personally apologize for the missing items. He also asked for our address so he could send us coupons. She was so impressed by his professionalism and told me all about it.

But that’s not all. Today, I stopped by to pick up the missing items, and the manager himself came out to my car to apologize for the mix-up. He told me he personally prepared my order and handed me coupons. This is customer service on another level!

When I got home, I found a personal note in the mail from the manager along with more coupons. I’ve worked in the restaurant industry, and I know how difficult the job can be but providing great service is important and often overlooked. Evan clearly understands this. His commitment to excellent customer service is evident through his actions, his team, the quality of the food, and the overall experience I received.

Evan, you are an amazing manager, and I will always be a loyal Culver’s customer because of your outstanding service....

Update: 9/27/2025: So, after a couple of weeks, the management team, Kyle specifically, made everything right and ensured we'd be taken care of. He held to his word, and we've since been back multiple times. I've bumped this review back to five stars because while we did have an initial bad experience at the location, Kyle came through and made sure he not only called me, but met with me personally to ensure that the restaurant would only serve made-to-order food moving forward. And honestly, since that first experience, we've had nothing but gold from this location. Head on over and give them a try. It's worth every penny!

From your own website in the About section: "We also know quality is something you can taste. So every ButterBurger is cooked to order and topped with a lightly buttered, toasted bun."

Today, my family ordered four different burgers out of the five of us dining in, and it was immediately clear that the food was not fresh. Every patty was served at room temperature, the cheese hadn’t melted because the burgers were so cold, and the buns themselves were cold to the touch.

This is unacceptable from a company that prides itself—by its own words—on serving burgers cooked to order. My wife and I grew up in Northern Illinois, where Culver’s has always been a reliable favorite, and we were thrilled when one finally opened here in Georgia to give us a taste of home. Unfortunately, this location completely missed the mark and failed to uphold the standards Culver’s is known for.

Unless this issue is addressed, we will not be returning—and we will be sharing our experience with family and friends, encouraging them to avoid this location as well.

The only positive note I'd leave about this location is that Mr. Bobby Lee needs to be saved at all costs....

I was so excited that Culver's finally came to this area but this one is the shittiest one I've ever been to. We ordered a double patty, got singles, no pickles, got pickles, got every sauce on the burger we didn't want, got raw onions instead of cooked onions, they forgot the gravy with the mashed potatoes, and the sodas were so watered down that they weren't drinkable. Culver's is an excellent chain, this franchise is the biggest disappointment. Nice staff, which is usually a rarity in this area but the food itself is an insult to the quality of Culver's. NOT worth $38 for two meals when nothing was made correctly. I've ordered from them twice locally, never again. First time none of the mix ins for the concrete mixers were added, that was the only problem so I was hopeful with being open for a bit that they would have improved, errors happen, people are human. Never expected the ENTIRE second order to be completely wrong, I would have thought maybe they gave us someone else's order on accident but no, the side sauces were the only right thing in the bag. Didn't even include a spoon....