Huddle House — Restaurant in Warner Robins

Waitress gave us terrible service. Waitress not friendly or helpful. Wouldn’t smile make eye contact and hardly said a word to us. My breakfast order came with toast which I did not know that. She never brought me my toast even though it was included in my breakfast order. She totally ignored us. Never came by to refill coffee or ice tea glass. She just brought us our food, didn’t say a word to us and hurriedly walked away, ignoring us for the remainder of our visit. My coffee cup was empty and the waitress was intentionally not serving us or refilling our drinks. She just kept doing the dishes while we sat there with empty coffee & tea. I had to get up & go ask the other waitress to fill my coffee cup. When I was almost finished with my breakfast, the waitress did stop for a quick second to put our check on the table. I then asked if I could have a side of toast. She gave me a strange look and said, ‘it was included but I didn’t bring you toast because you told me you didn’t want toast’. I never told my waitress I didn’t want toast. I showed her the picture on the menu of what I wanted, 2 eggs with hash browns & bacon. I told her I didn’t want the pancakes or the biscuit smothered in sausage gravy. Toast was included in my breakfast and she should’ve brought it to me with my bf food instead of making the assumption that I didn’t want it and then trying to put the blame or responsibility on my shoulders by accusingly saying something I never said. Take ownership & responsibility when you are wrong or make a wrong assumption. Be willing to admit your mistakes instead of trying to blame the patron your serving. If a waitress is working for tips this is the wrong attitude. Attitude and being a BIG ENOUGH person to admit when your wrong goes along way if wanting tips from your patrons. I’m a GREAT tipper but will not tip a waitress who has a bad attitude and intentionally ignores her customers. I would definitely understand if she was very busy waiting on customers but she wasn’t. She was just washing dishes while we were sitting there waiting for refills. To top it off she came over to our table without saying a word, and quickly removed every single dish from the table except my empty coffee cup and my son’s empty sweet tea glass. And went back to doing the dishes. How impolite & rude. Then to top it all off i gave 2 bucks to the other waitress who brought us coffee & sweet tea to go, and she accepts the tip and then has the audacity to turn around & hand it sneakily over to our waitress. That really angered me. Especially after I had already complained to manager who seemed indifferent and who of course defended the waitress. Manager did take off our drinks. I got the 2 dollars back. I’d be darned if she was getting any tip from me after the awful service & bad attitude we received from her. Whatever happened to the mantra ‘Customers come first, customers are always right’. That seems to be nonexistent in our society today. Guess it’s...

Walked in to pick up my online order and was never acknowledged for at least 5 minutes. The cook and at least 7 other staff were behind the counter talking, and 1 or 2 occasionally came from behind the counter to hand a drink or something to a diner. After a few more minutes of waiting, some of the diners started to take notice of the lack of service and stare at the employees behind the counter.. I saw a server who had walked by me several times and had not said and finally stopped her to ask about my order. She asked my name and called back to the manager about my order. The manager asked that same server for the name I had just told her. The server paused for a minute and then looked back at me to ask for my name again. I told her never mind and answered the manager myself.

Turns out my order was on the counter near the talking employees the whole time. My food was handed to me and as I left, I heard an employee say, "Have a nice day ma'am". I just shook my head and left. I'm not sure I will go back to that Huddle House. The food also looked as if it was quickly tossed in the box. Disappointing, they were not all that busy. From what I can tell when driving by,...

8/30/19 updating my review to 3 stars from 1 because I had a great experience tonight.

08/2019 review below

I always come here. I do like the establishment regardless if we have to agree to disagree on some things. I have noticed that when you order eggs with cheese they ring up 3 slices of cheese on your ticket. Each slice is .79 cents. 2.40 cents for cheese.... 1.) The eggs get WAYYYYY too much cheese with 3 slices. It turns them in to soupy cheese eggs. 2.) When you request only 1 slice of cheese in your eggs, the servers say (our boss says we have to put atleast 2 slices of cheese on the ticket). So what you're telling me is that, even if I don't want two slices of cheese you're going to force me to have 2 and charge me a ridiculous price for them.

.79 cents for cheese is wild, but forcing someone to have 2 or 3 slices is on the overpriced greedy side. If your customer wants 1 piece of cheese give them one piece of cheese and be done with it. 2.40 cents for 3 slices of cheese.. I can go to Kroger and get 30 slices for 1.25 cent. This rubbed me the wrong way. I ended up telling them to forget it and give me no cheese. Not paying a price...