Subway — Restaurant in Warren

I placed an order through the drive through and was told by the machine to pull through. The sandwich artist came to the window and said it would be 10 minutes. I was fine with that as I really wanted a sandwich today and have been sick for a week and didn’t want to go stand in the store if I’m still contagious. Long after the 10 minutes had passed the sandwich artist came back to the window and said “I didn’t even know you were still waiting here” and something to the effect of I am slammed inside and I still can’t make your sandwich - I literally wanted a six inch sweet onion teriyaki sandwich, that’s it - I had watched multiple different orders rung up on the register that I could see from the drive thru while I was waiting. When I asked why it didn’t get put on the line to be made in the order it was received I was told the drive up window was a “convenience” and they had to cater to the customers inside. So your restaurant has a drive thru for customers but you can’t treat them like a customer! It will take a bit for me to go back this is not the first issue I’ve had recently with subway in general. Typically this store is the best one in the area but today you lost me! I am angry and so disappointed to not be eating my sandwich.

As a company the prices have gotten ridiculous but I know franchises have little they can do about that. Today I am so frustrated with the fact I was not treated as a customer and was told to go somewhere else or go inside after I’d already been waiting long past the 10 minutes...

I haven’t been to Subway in years due to the fact that a five dollar foot long is now $12 (plus tax). Tonight I went to the drive-thru with my dog, and the employee who was working made our entire experience worth it. In a time where customer service feels entitled and over-paid, the woman working at Subway took the time to show that she cared about me and was happy to help me. She took her time to make a personal connection with myself and my family since she had no customers in the front of the house which I noticed and appreciated. While they were out of the broccoli cheddar soup, I didn’t mind as much due to the fact that she genuinely seemed to also be bummed that she didn’t have a soup to offer me. My sub was one of the best I’ve had from Subway ever. I can tell that her excellent customer service extends beyond the drive-through window, and that the freshness of the tuna I ordered, and the care that went into following all of my instructions for this sub when entering them on the drive-thru touch-screen were taking very seriously. I plan to go back to the specific location in order to receive the same service that I had tonight. Thank you so much, in an era where fast food customer service has declined, this location has given me faith in the ability to enjoy a treat of food through a...

The lobby was clean which gave me hope that the food line would be too.unfortunately I was very mistaken. The line had multiple trays stacked on it. Just filthy. The lettuce and other veggies were more than wilted. The containers had crusty old stains. She eventually starts on my sandwich and an online order but makes the mistake of using the same gloves for two different meat sandwiches. I kindly asked her to change her gloves, she suddenly gets an attitude. Changes her gloves then says actually I’m going to start with the online order. Okay fine cool whatever . Over ten minutes later, she starts with mine then I ask her for new lettuce she puffs and says that’s all I have. I haven’t prepped other lettuce. I told her the lettuce is wilted and the container is clearly very dirty. She says it’s just stained. I proceed to ask stained with what? She said I don’t know. I tell her that’s not acceptable given you are dealing with peoples food. She then slams the sandwhich close and says go...