Tracy's Cream & Sugar — Restaurant in Warren

This place is a hidden treasure that I’m so blessed to have come across!! If you’re a coffee milk lover and are looking for an “adult caffeinated coffee milk” this is your place!! The Jitterbug with delicious cold foam (with tons of mouth watering flavors) this place is a must!! Tracy is the owner and works behind the counter as well, she’s always so friendly and kind…They have an eclectic mix of feta croissants, oats overnight, absolutely delectable donuts and so much more!!!! Although the price is a bit higher than most…you get what you pay for and at Tracy’s, you’ll get all that and so much more!! Enjoy 😊🧋🦃🍁 This is a sweet treat you won’t regret!!!!

Edit: After purchasing a large Jitterbug iced coffee for $8, I accidentally spilled it on my kitchen floor as I was coming inside. Frustrated but knowing it was my own fault, I called the shop to see if I could come back for a replacement since I had just bought it minutes before.

The owner’s daughter answered and, instead of any understanding, I was met with, “I don’t know what you want me to do—this is the fifth time this has happened, and you’ve been flagged.” That statement was both shocking and completely untrue. I’ve had two prior incidents—both due to faulty lids that the shop itself acknowledged were causing issues for multiple customers. One of those spills ruined my car interior, and another left a mess at my workplace. I even took a picture to show an employee so they could see the problem firsthand.

She then told me that after speaking with everyone, they came to the conclusion that I am the issue. In other words, rather than being seen as a loyal customer who has supported and promoted this business, I’m now labeled as a problem.

She also brought up a completely unrelated issue with my rewards points. One time, I ordered my coffee through DoorDash and apparently my points went to a separate account (which I had no control over), meaning a discount I had rightfully earned wasn’t applied to my personal account. An employee had manually fixed it for me at the time, but apparently, that, too, was part of this discussion and held against me.

I never expected to be treated this way over a cup of coffee. Even though today’s spill was my fault, the response I received was completely unnecessary. It was genuinely hurtful to hear that the people I have always spoken so highly of have been discussing me behind my back and ultimately decided to flag me as a problem.

As a small business owner myself, I understand that things happen—customers cancel, make mistakes, and sometimes need accommodations. Even when it costs me time and money, I would never make a client feel like they were an inconvenience. If an issue arose, I would address it with honesty, professionalism, and basic human decency—something I was not afforded here.

Regardless of what this employee felt about me personally, no one deserves to be spoken...

My husband and I have long loved and supported The Perfect Sweet Shoppe. So when we heard the owner would be opening a coffee shop, my coffee addicted husband was thrilled. We came here on a Saturday morning, eager to support a new local business. The interior was bright & clean and very well organized. When we asked about the baked goods, we were informed they were supplied by a local donut shop. We were surprised & disappointed, we figured they would be made in house based on the owner's expertise in baking. We still each choose a baked good and proceeded to order our coffees. The young man at the register was cheerful and very polite. When we asked for a decaf latte, the barista making the drinks became extremely flustered. We noticed she had a bad attitude the entire time other customers were ordering and waiting. As someone who worked in food service for a long time, I know you cannot wear your emotions on your face and be snapping at your coworkers, it's not good for business. The owner was very friendly and very apologetic with the customers about their wait time. She told my husband if my latte was not acceptable, he could get a refund. I hate sending food back but it was the worse latte I have ever tasted. The young woman who took the coffee back was unapologetic and void of any personality. Very sad and disappointed, we were hopeful to find a nice local shop for our coffee. Hopefully they find their groove (and their patience) as they get going.

**After a response from the owner to my original review, I am editing this again to clarify that I did not ridicule this business nor leave negative feedback to incite a debate with the owner. I am entitled to leave a review "when" I have the time to do so. As I stated previously, I hope they find their groove as they get going. If that has since occurred since my last visit then I'm happy for them & wish them the...

Delicious, quality, locally sourced treats. Everything that Tracy the owner does, she does to perfection and with love. That includes every delicious baked good, ice cream, coffee & drink, she will do her research and source THE best quality around, or she makes it herself to perfection. Everything is so fresh, delivered that morning from all the top donut shop, bagel shop, or best ice cream shop around. I love that its made to order and there are so many options for bagel sandwiches! The coffee drinks are artisanal and delicious, and the staff are the nicest people around and will offer suggestions too. Tracy's "sister shop" around the corner (The Perfect Sweet- that lives up to it's name) has macarons that are legitimately THE BEST. She's won best of RI for them many times and I would argue that they are just the best period. I love them so much that I had them as favors for my wedding- and my guests did too! After having her macarons, or anything for that matter, no other place compares. So I guess be prepared to never want to go anywhere else after coming...