BJ's Wholesale Club — Restaurant in Warrington Township

The only way to book a tire rotation, which is free when you purchase tires at BJs, is to call the store and transfer to tires. Calling is a pita bc the company hires one worker per shift. When they are working on tires, the worker can't answer the phone. So it rings and rings and the phone system kicks the call to member services, the bakery...and tires either eventually answers or you call back another time hoping they'll be by the phone. That's what happened one week ago and I finally got through and booked my tire rotation for today. However, today the tire worker called me and told me they overbooked my time slot and to call them. How do you overbook when it can only be booked by calling and speaking to a worker? And, even if there's an explanation (the worker's voice message said someone called out yesterday which suggests the system auto rebooked all the previous days jobs onto the next day?), WHY DIDN'T THE WORKER OFFER A SOLUTION? Instead of making me call, the worker could've said come at this time instead and call IF that doesn't work. The whole system (can't book online, not enough workers to answer the phone, auto rebooking over someone's week old appointment, workers who can't solve problems) is not worth whatever you save buying tires at BJs. Save yourself the trouble. Update: after leaving a message with member services bc I couldn't wait while my call went unanswered and bounced around, the tire worker called me and told me someone bought new tires online and was able to book at the same time as my appointment. Again, BJs system is flawed. He told me he didn't want me to wait and I could come in Saturday but I've had plans for this weekend for months (my bday was yesterday and we're celebrating this weekend and the tires need to be rotated). I asked what time I should come so I don't have to wait and he said he can put my car in the bay and work both cars at the same time but they close at 5 so he can't let me come after he's done the other car. I really don't understand how this happened and I hope BJs will do something, anything, to make sure it doesn't happen again. Update 2: I showed up at 3. The person getting new tires was scheduled at 1:30 and was done at 3. The person who was going to take my spot at 3 was a former colleague and friend of the worker (they talked for 10 minutes before starting the work and helping the people waiting for propane). He was trying to bump my week old appointment to take care of a friend and used lies to coordinate it. I'm worried that my tires are not actually being rotated and balanced. Can I trust...

On Monday 11/13/23 at 5:00pm I went to the BJ's Warrington PA store, with the intention of purchasing a VIZIO 50" V-Series 4K LED HDR Smart TV with 2-Year Coverage (Item Number 316154) for $199.99 plus tax, as advertised on the BJ's website and app ALL DAY LONG.

After 45 minutes of waiting, I left empty handed and very frustrated. I ended going across the street to Walmart and purchasing the TV for $248 plus tax.

I asked to speak to the manager about the stock discrepancy. He checked the stock on the company computer and told me that there were 14 TV's in stock and that someone in the back would bring one out. The only TV that was brought out was for a customer who ordered one for pickup.

While I was waiting for my TV, I explained the situation to two assistant managers who looked at me like deer in headlights when I questioned the stock discrepancy. They also couldn't explain why the TV was ringing up at $249.99 when the price posted on the shelf, website and app all stated $199.99.

I spoke with a woman who had purchased the last 50" VIZIO TV off the shelf. She was going to customer service for a price adjustment because the TV rung up at $249.99. A BJ's associate said that was because the "sale" didn't start until Tuesday 11/14/23. No where was that posted on the shelf, website or app. In fact, when I tried to order the TV in-store while using the BJ's app, the cart total was $211.99.

After waiting more than 30 minutes for the store manager to come out with my TV, he told me there were no more in stock. He claims that he told me however, he walked past me numerous times helping other customer. He never came over and said there were no more TV's in stock. He didn't know when more TV's were coming in. As of Tuesday 11/14/23, app is still showing TV's in stock at $199.99.

Once again, I asked him why the app and website showed stock when there wasn't any. He said he didn't know and to be honest, he didn't seem too concerned about it. Wrong attitude to have with the holiday season approaching. Let's see if I get a response from the...

BE WARNED. MALICIOUS BUSINESS PRACTICES. So. . . After 18+ years as a "member", our camel finally broke. The average conservative annual amount spent by us was approx $12k between food and gas alone. We canceled our membership today. The final straw was the automatic membership activation screen on self checkout registers. It is set up on the screen for automatic renewal. So if you're busy and don't read everything on the screen and uncheck the box, it will make you have automated annual membership paid. I do not like to have any payment withdraw automatically from my account. I would not mind it asking once a year, but every time you check out, absolutely malicious. We missed it one time, and it was a card that should not have been charged the membership fee. Customer services fix was to keep telling us it was our fault because we wanted/selected auto payment and to cancel our membership, then apply for new membership. And customer service multiple speeches about how its "corporates fault for the policies." But even if we we got a new membership, we would be out the rewards money from current membership. Another issue deals with the definition of the word "annual". Most define annual as 12 months. Apparently, Bjs in Warrington annual means 11 months, because the automated payment started 12/1, but for the last 6 years, I've been paying membership on 12/31. So when we canceled our membership, they didn't prorate the amount back to us. So the moral of the story is 2 fold:

1. I want the buyer to be aware and read all the small print. even if your busy, read everything on the self checkout register. And remember your a number not a member to Bjs.
2. if you are bjs corporate and reading this, change your ways to truly make members feel...