Jimmy John's — Restaurant in Washington Charter Township

UPDATE: YOU CAN'T GET AHOLD OF ANYONE AT CORPORATE EITHER!! WORST RUN BUSINESS EVER!

Placed an order on the website for delivery 45 minutes ago. Still have not received my food. Called the store to find out what the problem was and they tell me that they don't control their website and they don't have a delivery driver. So my food says it's been delivered but I don't have it. And they will not refund my money. So I guess I need to call corporate and figure this out. The manager was so rude!! Which I assume is the reason this location has terrible reviews. I should have read them before ordering. Lesson learned. Do not waste your time on this location. You will be overcharged and not receive your food. And don't you dare call to ask the status of your delivery unless you want to be spoken to like crap. If I could rate this location zero stars, I would! After this experience, I will never order from another Jimmy Johns again. Worst....

This review is based on my online order fulfillment experience. I ordered through the app to pickup in store. After 15 minutes from ordering I arrived and my order was not ready; it wasn’t even started. Then, I waited an additional 10 minutes while people who ordered in line after me got their orders. A worker who came out of the bathroom noticed me and asked what my order was and it was sitting there on the counter with no one handing it to me or telling me it was finally ready. She didn’t even apologize for the wait and just said “here”. I was thankful for her but I do not appreciate the slow service and the poor customer service experience. I understand being busy, but when my order was placed 15 minutes prior to all the people who ordered there and they got theirs first I just don’t think that’s right. They also don’t utilize their pre-order pickup station and it was just...

THE FEEDBACK LINK IS NOT REAL! Jimmy John's is a joke. Overpriced and low quality food. I don't recommend. You can tell they're only worried about profits and not good service.

Update three months after my original post. I frequent this place for lunch every week. The past three weeks the food has been subpar. Lettuce is Browning. The bread is either well done or under cooked. The staff is still nice. But the food is suffering for some reason.

The employees are great! Really fast and friendly. I get lunch almost every day here. Today the drive thru was stacked. As soon as I walked in to get my online order. The gentleman working the window ran straight to me with my pickup order....