Smoothie King — Restaurant in Washington Township

Great smoothies horrible service. For a long time I would stop here every Friday and Tuesday to buy two smoothies for my wife and I. In august I got my normal two small smoothies. Once I got on the highway and started drinking my smoothie I felt a small piece of sharp metal. This was the second sip! I ended up finding several small sharp metal shards. I immediately found the number to the store to let them know that there is a problem in one of their machines. I was told I could return and they would make a new one. I informed them I was already on the highway and couldn't make it back. After that the guy asked his manager if I could return another day and get two free smoothies. I was asked for my name and told that I would be added to a board in the back and to let the cashier know when I came in next time. Here it is a month later and I finally decided to give them Try, and I was told that they would only offer 50% off of one since it's been over a month.... after a few choice words I informed them they lost my business. I will reframe from a rant on good business practice and just say this place lacks in any quality practices in general. As this is not the first time they declined to...

Yesterday I ordered a Smoothie Bowl through the Door Dash and I got a wrong bowl delivered. So I called the store and talked to Sam, explained to her that I got a wrong bowl. She was so nice and sweet, she told me not to worry about it. Although they won’t be able to deliver it to me but if I could come and pick it up they will make another bowl free of charge. I stopped today to get my smoothie bowl free of charge and buy one for my spouse. Sam has greeted me and proceeded to make a smoothie bowl for me, but when I reached for my credit card to pay for a 2 nd bowl. She told me that she got it since my order was wrong before. I appreciated her courtesy and professionalism. Thank you...

Never share review because I don’t like to be that person, but I cant help but share this. I literally received the worst customer service, walked in and the young lady working started cussing at her coworkers in the back, they came out, clearly weren’t busy and just stood talking and laughing to each other. As we stood at the cash register waiting for our order to be taken. They blankly stared at us but still talking. Maybe stood there for 2 whole minutes before I realized they weren't going to take our order, so we had to walk out. Super rude interaction, didn’t seem to be an adult working either so maybe thats why. Need more...