Atlas Brew Works — Restaurant in Washington

Came here just for a drink after a delayed flight. Two out of the three IPAs were out even though it was early afternoon on a Wednesday. My girlfriend and I ordered one beer each and immediately told the server we would like to close out. My beverage was handed to me with beer all down the side of the glass and no napkins were offered. Halfway through our drinks we still hadn’t received a check. I had to flag down a separate server to ask, and waited another 10 minutes before it was brought to the table. Our menus also sat on the table the entire hour we were there, the server never even asked for them back even after handing us the check. Thankfully we had time to kill but being that this restaurant is in an airport they NEED to have a higher sense of attentiveness and urgency because people may have flights to catch. This was absolutely one of the worst hospitality / F&B customer service experiences...

I am very hard to displease, but this place sucks. Came here after a cancelled flight. Ordered a drink and they were super slow to bring it out. Ordered a flatbread and side salad and waited over an hour and a half for it. The person delivering food kept coming to see me so I didn’t think they had lost my order. Had to walk up to the waiter and ask because he stopped coming to check on me. Turns out they put it in a to go container for some reason so my waiter missed it and never brought it out. They offered it to me after it had sat there for over an hour. The waiter said it was “actually a funny story.” Not so funny to me - I’m still hungry. They said the kitchen was closed so they couldn’t make anything else. I just left after that. At least I got a buzz from the Long...

Food wasn’t really good at all. We ordered kids chicken tenders with fries, tenders were over cooked and not a lot of chicken in them. We also got the pretzel and it was huge, as our server advised. It was pretty ok, some parts were burnt and hard and other parts were still doughy. Our saving grace was our server Sarah. She was fantastic. There were so many people and with the help of other staff she kept her cool and kept checking in on all of the tables. I’ve been a server so I could feel the panic in myself with table after table being sat but she kept her cool. Really...