Reservoir — Restaurant in Virginia

I recently visited this restaurant and was extremely disappointed with the overall experience. The lack of assistance in seating and the presence of tablets on each table with an "order here" sign gave me the impression that it was a self-service bar. However, the situation quickly escalated when I encountered a waitress who seemed more interested in arguing than providing any sort of customer service.

Upon entering, I struggled to find a clean table and decided to take matters into my own hands by grabbing a water to clean it myself. To my surprise, a waitress abruptly approached me and launched into a heated argument about why I was cleaning the table. I calmly explained that I mistakenly assumed it was a self-service establishment due to the presence of tablets on each table. Despite my sincere apologies, she continued to argue and create an uncomfortable atmosphere.

As a customer, I believe it is essential to be treated with respect and understanding, even in cases of misunderstanding. The waitress's behavior was completely unprofessional and unacceptable. Instead of calmly addressing the situation or offering an apology for the confusion, she chose to engage in a pointless argument.

I would like to emphasize that my intention was never to cause any inconvenience or disruption. However, it is disheartening to experience such a hostile encounter, especially when attempting to rectify a situation I believed to be within the realm of self-service.

In light of this incident, I strongly urge Reservoir to address the behavior of its staff and provide appropriate customer service training. Customers should feel welcome and valued, regardless of the circumstances. Such unprofessional conduct tarnishes the reputation of an otherwise potentially enjoyable dining experience.

I sincerely hope that my feedback is taken seriously and that appropriate measures are taken to ensure that future patrons are not subjected to similar...

I don't know why I do this to myself - visit airport establishments and then be surprised when the experience is dismal. But Reservoir was a new level of being infuriated.

I just stopped in for a drink - ate lunch before coming to the airport. Unfortunately Terminal 1 is pretty darn sparse when it comes to dining (or really any) options. So after surveying the entirety of the terminal I begrudgingly walked back to this place as it seemed the only place to sit and get a drink.

Got a seat at a long counter type of area. Seat was rather uncomfortable. At least was able to get a decent beer (Blue Moon) although it did take quite some time to materialize and I pondered the delay as a group of the waitstaff were standing nearby just yammering to each other about something or other for quite some time.

So the beer was decent, cold but not ideally cold; the service was lacklustre. But what brought this experience to an Enrage Level 10 for me was, when I was sitting at the gate later and reviewing the electronic receipts that the restaurant sent me, I noticed there were gratuities automatically added to both bills (I had two drinks, separately paid for). Nowhere during the payment process was this mentioned AT ALL, nor anywhere else that I could see. The waitstaff certainly didn't mention it. At a glance it appears this enforced and entirely undeserved gratuity was 18%. I'm planning to call my credit card company tomorrow and dispute the charge. Don't care about the money, its the principle.

Stuff you Reservoir and stuff your automatic horseturd gratuity. If I ever come back to this god forsaken airport I will...

With electrical outlets at each table, it’s the place to go if you want to charge your phone, but I certainly wouldn’t recommend it for the meals or dining experience. I understand it’s an airport restaurant, but this was one of the worst I’ve ever eaten at. We were a party of three, and when we arrived, we were “greeted” by a server who insisted we sit at a table for four with an absolute stranger. That was the first red flag. Once we sat down, both tablets at our table did not work; therefore, we had no choice but to place our order using a tablet from another table. They also expect you to pay and add a tip before receiving the food. The menu was minimal, and the food was bland. My colleague ordered a lobster roll resembling a bun with pink slime. My veggie burger was okay but not worth the price, considering they gave me a handful of lays chips instead of fries or salad. Nobody bothered to ask if we wanted drinks or if we were enjoying the food. The staff were all quite cold. Overall a terrible experience. If you’re into eating at futuristic dystopian restaurants where human interaction is but a thing of the past and enjoy eating bland questionable food that even an astronaut wouldn’t eat, then this is the place for you. Otherwise, if you’re flying from Gate A and need a good meal, perhaps consider eating before arriving at the airport or be prepared to be utterly...