Maizal — Restaurant in Washington

I ordered online from MaiZal at the Skyland Town Center location, and I will say that my food was ready on time and hot when I arrived, which I appreciated. However, I’m only giving two stars because they got my order wrong. I ordered the tempura fish taco but was given the shrimp taco instead. For me, this wasn’t a huge deal since I’m not allergic to shrimp, but if someone had a shrimp allergy and could only eat fish, this mistake could have been a serious problem.

Beyond the allergy concern, I was still disappointed because I ordered a fish taco and I wanted fish, not shrimp. As a teacher in the area, I have a short lunch break and didn’t have time to go back and have them fix it, so I just had to eat what I was given. The food itself wasn’t bad, but I was frustrated that my order was incorrect, especially since the restaurant wasn’t busy at all when I picked it up. When a place isn’t slammed with customers, accuracy should not be an issue.

I’m including a picture of both my receipt and the shrimp taco (even though it was half-eaten) so that anyone reading this review can see that I did, in fact, order fish but was given shrimp instead.

While I like that this location has free parking (a rarity in DC), I don’t think I’ll be returning. The convenience of online ordering and parking is nice, but the service was...

Early evening/late afternoon I walk in and notice It's so pretty and clean, I wish that was enough but sadly it's not. Then there is an employee behind the counter on the phone, loudly talking about inappropriate things. She didn't greet us, just stared at us. While talking on the phone, and laughing!

I don't understand business that hire people who are unable to communicate with customers. We ordered a couple things don't remember what, and I had to repeat my order SEVERAL times and she kept pointing to the wrong thing and saying the wrong items. Then when we FINALLY got on the same page she puts peppers in my food that don't go in there and neither did I ask for it! There was a guy in the kitchen area who saw we were having a communication problem, he could have helped but all he did was LAUGH and talk trash. The other two employees in the back were not trying to help. I think she put 2 1/2 pieces of steak in my arepa and a bunch of peppers! The food was not worth the cost, or the headache! I was told the evening crew is trash (which I've witnessed), the early crew are great and the good is good too. But I didn't have that experience.

The sauces I tried were good.

This was some of the WORST customer service...

The only thing good about this place is the decor and feel of the restaurant.

The staff are not that friendly or knowledgeable. They were out of a lot of items I wanted to try.

A gentlemen was in there waiting for his order while we looked over the menu he said he had been before and came back because it was good. He suggested a few things and then we ordered.

They kept forgetting what we order and had to repeat it back to them multiple times. Another customer who ordered after us got their food and came back in because it was wrong. They gave me my food and the gentlemen who was waiting before everyone never got his food and was told they never put it in so it wasn't even made. He was so disappointed. As I was walking out I notice they gave me the wrong taco order but after watching how things went with other customers I just cut my losses and took the food.

None of the food was good or worth mentioning and you would think with the lack of custom service the food could at least be good. I was so excited about this place but I probably...