Tropical Smoothie Cafe — Restaurant in Washington

I came in the morning of 7/4 and the atmosphere was just not inviting. Maybe it was too early idk. The manager was wearing a hat that said “the boss” but she wasn’t really leading by example; she didn’t greet me when I came in but whatever. I was working with a new hire she was sweet but super new and no one really was helping her. I asked of I could purchase a kid size cup of the smoothie I was ordering (because I always see them throwing the leftover away and I offered to pay for it) the manager who hadn’t spoken to me the entire time chimed in and said “no” I was like? I’m sorry I’m offering to pay for it? She then double down and was very short with me. “Sir we only sale one size” now I’m not sure about the policy and I don’t care. My problem was the way she spoke to me like I wasn’t a paying customer and like I was bothering her for asking to purchase something that they were throwing away? I know this is a newer location but maybe this manager needs some sensitivity training. Hope she’s having a better day. Tropical smoothie is one of my favorites and this experience has me thinking 2x...

Why is it that when you pay cash, the cashier tells you the amount with tips included. Why is it when you pay with a card, you have to scroll using the key pad to select a different tip amount or no tip. They don't tell you this either. I remember a tip being given for good customer service and good food or drink. You taking my order and taking payment is your job, I don't even have my food or drink yet. And lastly why is it that when you don't tip your smoothie isn't as good. I chose a different tip amount and the young lady put her fingers inside my cups while handling them. And when she grabbed other cups for another order, she held the cups on the outside. I feel like if you don't tip, you won't get good service or product. And they sabotage your order. That's okay, you don't have to worry about me no more. I'll stay home and make my own. After the pandemic and ppl just nasty now, they do...

I am frequent to this location and use the app to order to take advantage of the Tropical Smoothie point system. However, the last two visits have not been the best. Today I showed up around 10:30 and my order was expected to be ready by 10:47 as I saw it up on the screen, just for the women making the smoothies at the time to turn off the monitor and forgot about my smoothie. I didn’t receive my drink until 10:55 which is disappointing. I understand this is a new location, but there still should be some sort of communication and accommodation when an order is not ready or behind rather than attribute and frustration from the employee. I will still frequent this location with hopes that this issue will...